Virtual Office Hours

Members can speak one-on-one with faculty through Virtual Office Hours. Check the listings below for details.


“Great opportunity to ask questions. This is my first time participating in this type of call. If I had known how good it was going to be, I would have prepared more questions. Next time!” -- Virtual Office Hours Attendee


Virtual Office Hours are regular, small-group conference calls with leading subject-matter experts. Hop on. Hop off! Faculty will not only address your specific issues, but other people on the call can share their answers and experiences. Office Hours are the best way to gain answers to complex questions. Virtual Office Hours are free and available to members only. 

Check the calendar below for topics and dates, take a sneak peak or download the Virtual Office Hours Overview

Full access to this content is reserved for members. Log in now, or to learn more and become a member please call Member Services at 212-201-2674.

Virtual Office Hours Sneak Peek

Virtual Office Hours (VOH) are small group calls that let you ask questions of CAPC Faculty, problem-solve with peers and share stories. Check out this sneak peak from CAPC Faculty Lynn Hill Spragens. For the full list of VOH topics, and to register for an upcoming session visit: https://www.capc.org/providers/webinars-and-virtual-office-hours/

Home Health Agencies Delivering Palliative Care in the Community Virtual Office Hour

Bob Parker, DNP, RN, CENP, CHPN

January 24, 2017 at 2:00 p.m. ET (Members Only)

Ask a Program Leader: Open Topics (Express 30min) Virtual Office Hour

Andrew E. Esch, MD, MBA

January 25, 2017 at 2:00 p.m. ET (Members Only)

Pediatric Palliative Care Virtual Office Hour

Sarah Friebert, MD

January 25, 2017 at 4:00 p.m. ET (Members Only)

Palliative Care in the Home Virtual Office Hour

Donna W. Stevens, BS

January 26, 2017 at 1:00 p.m. ET (Members Only)

Measurement for Community-Based Palliative Care Virtual Office Hour

J Brian Cassel, PhD

January 26, 2017 at 3:00 p.m. ET (Members Only)

Palliative Care in Long Term Care setting Virtual Office Hour

Katy Lanz, DNP, ANP, GNP

January 30, 2017 at 11:00 a.m. ET (Members Only)

Office Hours: How to contract with Payers Virtual Office Hour

Tom Gualtieri-Reed, MBA

January 30, 2017 at 1:00 p.m. ET (Members Only)

Business Plan for Community-Based Palliative Care Virtual Office Hour

Lori Yosick, LISW-S, CHPCA

January 31, 2017 at 2:00 p.m. ET (Members Only)

Specialty Palliative Care Delivery in the Clinic - Promoting Partnerships Virtual Office Hour

Constance Dahlin, ANP-BC, ACHPN, FPCN, FAAN

February 1, 2017 at 1:00 p.m. ET (Members Only)

Measurement, Metrics, and Dashboards Virtual Office Hour

Lynn Hill Spragens, MBA

February 2, 2017 at 12:00 p.m. ET (Members Only)

Billing for Community-Based Palliative Care Virtual Office Hour

Anne E. Monroe, MHA

February 6, 2017 at 12:00 p.m. ET (Members Only)

Ask a Program Leader (Open Topics) Virtual Office Hour

Andrew E. Esch, MD, MBA

February 6, 2017 at 2:00 p.m. ET (Members Only)

How to contract with Payers (Gualtieri-Reed & Krakauer) Virtual Office Hour

Tom Gualtieri-Reed, MBA & Randall Krakauer, MD, FACP, FACR

February 7, 2017 at 3:00 p.m. ET (Members Only)

Billing and RVUs in Hospital Palliative Care Virtual Office Hour

Julie Pipke, CPC

February 8, 2017 at 11:00 a.m. ET (Members Only)

Marketing to Increase Referrals Virtual Office Hour

Lisa Morgan, MA and Andrew Esch, MD, MBA

February 8, 2017 at 2:00 p.m. ET (Members Only)

Role of the Social Worker on the Interdisciplinary Team Virtual Office Hour

Phil Higgins, PhD, LICSW

February 9, 2017 at 12:00 p.m. ET (Members Only)

Business Plan for Community-Based Palliative Care Virtual Office Hour

Lynn Hill Spragens, MBA

February 10, 2017 at 11:00 a.m. ET (Members Only)

Ask Dr. Diane Meier: Open Topics Virtual Office Hour

Diane E. Meier, MD, FACP

February 10, 2017 at 1:00 p.m. ET (Members Only)

Palliative Care in Long Term Care settings Virtual Office Hour

Katy Lanz, DNP, ANP, GNP

February 13, 2017 at 12:00 p.m. ET (Members Only)

Measurement for Community-Based Palliative Care Virtual Office Hour

J Brian Cassel, PhD

February 14, 2017 at 11:00 a.m. ET (Members Only)

Home Health Agencies Delivering Palliative Care in the Community Virtual Office Hour

Bob Parker, DNP, RN, CENP, CHPN

February 14, 2017 at 2:00 p.m. ET (Members Only)

Palliative Care Models in the Community Virtual Office Hour

John Morris, MD, FAAHPM

February 14, 2017 at 4:00 p.m. ET (Members Only)

Hospital Palliative Care Program Design 101 Virtual Office Hour

Andrew E. Esch, MD, MBA

February 15, 2017 at 11:00 a.m. ET (Members Only)

Metrics that Matter for Hospices running Palliative Care Services Virtual Office Hour

Lynn Hill Spragens, MBA

February 16, 2017 at 10:00 a.m. ET (Members Only)

Palliative Care in the Home Virtual Office Hour

Donna W. Stevens, BS

February 16, 2017 at 1:00 p.m. ET (Members Only)

Planning for Community-Based Care Virtual Office Hour

Jeanne Sheils Twohig, MPA

February 21, 2017 at 11:00 a.m. ET (Members Only)

Ask a Program Leader: Open Topics (Express 30min) Virtual Office Hour

Andrew E. Esch, MD, MBA

February 28, 2017 at 2:00 p.m. ET (Members Only)

Specialty Palliative Care Delivery in the Clinic - Promoting Partnerships Virtual Office Hour

Constance Dahlin, ANP-BC, ACHPN, FPCN, FAAN

March 1, 2017 at 1:00 p.m. ET (Members Only)

Pediatric Palliative Care Virtual Office Hour

Sarah Friebert, MD

March 1, 2017 at 3:00 p.m. ET (Members Only)

Billing for Community-Based Palliative Care Virtual Office Hour

Anne E. Monroe, MHA

March 6, 2017 at 12:00 p.m. ET (Members Only)

Ask a Program Leader (Open Topics) Virtual Office Hour

Andrew E. Esch, MD, MBA

March 6, 2017 at 2:00 p.m. ET (Members Only)

Marketing to Increase Referrals Virtual Office Hour

Lisa Morgan, MA and Andrew Esch, MD, MBA

March 8, 2017 at 2:00 p.m. ET (Members Only)

Palliative Care in Long Term Care settings Virtual Office Hour

Katy Lanz, DNP, ANP, GNP

March 13, 2017 at 12:00 p.m. ET (Members Only)

Planning for Community-Based Care Virtual Office Hour

Jeanne Sheils Twohig, MPA

March 14, 2017 at 11:00 a.m. ET (Members Only)

Palliative Care Models in the Community Virtual Office Hour

John Morris, MD, FAAHPM

March 14, 2017 at 4:00 p.m. ET (Members Only)

Hospital Palliative Care Program Design 101 Virtual Office Hour

Andrew E. Esch, MD, MBA

March 15, 2017 at 12:00 p.m. ET (Members Only)

Billing and RVUs in Hospital Palliative Care Virtual Office Hour

Julie Pipke, CPC

March 15, 2017 at 3:00 p.m. ET (Members Only)

Measurement, Metrics, and Dashboards Virtual Office Hour

Lynn Hill Spragens, MBA

March 16, 2017 at 10:00 a.m. ET (Members Only)

Metrics that Matter for Hospices running Palliative Care Services Virtual Office Hour

Lynn Hill Spragens, MBA

March 16, 2017 at 12:00 p.m. ET (Members Only)

Ask a Program Leader (Open Topics) Virtual Office Hour

Andrew E. Esch, MD, MBA

March 21, 2017 at 2:00 p.m. ET (Members Only)

Team Health and Wellness Virtual Office Hour

Phil Higgins, PhD, LICSW

March 23, 2017 at 12:00 p.m. ET (Members Only)

Palliative Care in the Home Virtual Office Hour

Donna W. Stevens, BS

March 23, 2017 at 1:00 p.m. ET (Members Only)

Measurement for Community-Based Palliative Care Virtual Office Hour

J Brian Cassel, PhD

March 28, 2017 at 11:00 a.m. ET (Members Only)

Home Health Agencies Delivering Palliative Care in the Community Virtual Office Hour

Bob Parker, DNP, RN, CENP, CHPN

March 28, 2017 at 2:00 p.m. ET (Members Only)

Ask Dr. Diane Meier: Open Topics Virtual Office Hour

Diane E. Meier, MD, FACP

March 29, 2017 at 1:00 p.m. ET (Members Only)

Pediatric Palliative Care Virtual Office Hour

Sarah Friebert, MD

March 29, 2017 at 4:00 p.m. ET (Members Only)

Business Plan for Community-Based Palliative Care Virtual Office Hour

Lori Yosick, LISW-S, CHPCA

March 30, 2017 at 3:00 p.m. ET (Members Only)

How to contract with Payers (Gualtieri-Reed & Krakauer) Virtual Office Hour

Tom Gualtieri-Reed, MBA & Randall Krakauer, MD, FACP, FACR

April 4, 2017 at 12:00 p.m. ET (Members Only)

Role of the Social Worker on the Interdisciplinary Team Virtual Office Hour

Phil Higgins, PhD, LICSW

April 26, 2017 at 11:00 a.m. ET (Members Only)

How to contract with Payers (Gualtieri-Reed & Krakauer) Virtual Office Hour

Tom Gualtieri-Reed, MBA & Randall Krakauer, MD, FACP, FACR

June 6, 2017 at 3:00 p.m. ET (Members Only)