Careers at CAPC
The Center to Advance Palliative Care (CAPC) is the nation’s leading resource for palliative care development and growth. CAPC is dedicated to improving care for all patients with serious illness, their families and caregivers through increased access to quality palliative care services. As a national, member-based organization, we provide hospitals, health systems, hospices, payers and other health care organizations with the tools, training, technical assistance and metrics needed to support the successful implementation and integration of palliative care.
We are also a catalyst of change. Serving as a convening, organizing and dissemination force for the field, we collaborate with leaders, innovators and partners to foster connection and cross-fertilization. We also promote public awareness through our site, getpalliativecare.org. And, we collect and provide essential metrics through the National Palliative Care Registry.
CAPC is supported by foundations, private philanthropy and membership. We are affiliated with the Icahn School of Medicine at Mount Sinai in New York City.
The Center to Advance Palliative Care in an equal opportunity employer.
Join our team!
Vice President, Member Services
The primary responsibility of the Vice President, Member Services is to provide the vision and leadership necessary to support the core membership strategies and vision in these areas:
- Serve as an active participant on CAPC’s leadership team, which develops the organization’s high-level, multi-year strategies and provides direction to all areas of CAPC.
- Develop and implement strategies that result in new business and ensures high member retention.
- Foster collaborative working relationship with all CAPC departments to ensure that membership campaigns and support systems are integrated with program development, reflect strategic priorities and respond to the existing and anticipated needs of current members.
- Develop and deliver the strategy, advice, and service necessary to meet the organizational goals of significantly growing and maintaining membership for a diverse health care audience.
- Develop annual recruitment, retention, and budget goals for the organization’s diverse membership.
- Develop comprehensive membership acquisition and retention strategies for each of CAPC’s member segments.
- Work with the marketing team to develop and implement national membership campaigns targeting diverse health care audiences in all parts of the country.
- Conduct environmental scans/research in order to better identify potential members.
- Identify and negotiate strategic partnerships that benefit CAPC with complementary organizations.
- Develop and manage the Membership Department annual budget.
- Create and disseminate monthly and quarterly reports and presentations outlining the status of membership growth. Reports may include membership trends, sales pipeline, projected demographic changes, population shifts, etc. Must be able to analyze and interpret data to clearly articulate the effectiveness of and need for specific strategies.
- Ensure that the benefits of CAPC resources are communicated effectively and accurately to current and prospective members.
- Continually review CAPC’s membership structure and pricing.
- Work with all departments of CAPC to develop strategies around member engagement, including networking and information sharing opportunities.
- Continually improve upon current membership processes and protocols.
- Ensure that technology is embedded and utilized throughout the department as a way of delivering services in a timely and cost efficient manner. Must keep current with external technological advances and determine how to integrate them into Member Services systems.
- Work with account management staff to prioritize outreach efforts, which have a direct impact on the utilization of CAPC resources by members and renewal rates.
- Ensure that member feedback, obtained through daily interactions between the membership department staff and members and prospects, is compiled and disseminated to appropriate staff.
- Develop and implement processes that ensure easy access of FAQs for staff answering member inquiries.
- Supervise three membership staff and two account management staff.
- Represents CAPC at industry events through exhibiting, direct sales activities and public speaking.
- Lead and manage special projects and other new business development with the Chief Operating Officer.
- Master’s Degree required.
- 10 to 15 years of senior-level management/supervisory experience in a membership-based organization (institutional membership organization preferred)
- Experience in health care is required. Knowledge of palliative care is a plus.
- Demonstrated experience in new business development and membership retention strategies.
- Experience in developing and managing departmental budgets.
- Demonstrated financial acumen and ability in analyzing membership trends and their impact on organization performance.
- Demonstrated experience and success in the integration of technology as a critical management tool.
- High-level communication and persuasion skills.
- Experience with Salesforce or similar CRM.
- Excellent Microsoft Office skills.
- Excellent presentation skills to audiences of varied backgrounds.
- Demonstrated proficiency and experience in customer service with high standards of timeliness and responsiveness.
- Demonstrated experience working in a highly collaborative environment where teamwork, collegiality and self-motivation were necessary for success.
To apply, please submit a cover letter and resume.