Strategies for Health Systems, Health Plans, and ACOs

Health systems, health insurance plans, accountable care organizations (ACOs), and other risk-bearing entities working to improve the quality of care while managing its cost, need to pay special attention to individuals living with a serious illness. CAPC resources help organizations proactively identify this sub-population; improve the impact of case management; and build benefits and programs to match services to needs. CAPC also assists health systems, health plans, and ACOs ensure that all network providers have essential skills in communication, pain and symptom management, care coordination, and family caregiver support.

The pages below provide guidance, tools, and clinical training courses:

• Training All Clinicians in Essential Communication and Symptom Management Skills
• Identifying and Assessing Members/Patients
• Case Management for People with Serious Illness
• Resources for Health Plans
• Best Practices in Dementia Care: A Quality Improvement Toolkit
• Clinical Communication Skills
• Population Management and Palliative Care
• Building Specialty Palliative Care Capacity