How can you ensure access to palliative care services for all patients when budgets are tight and specialty-trained providers are scarce?

Improving care quality for people living with a serious illness is everybody’s job. It requires an organizational commitment to train all clinicians in core skills, including communication, pain and symptom management, and caregiver support.

Use this toolkit to make the case for training, identify training groups, and build training pathways.

What’s in the Toolkit

The Case for Improving Communication and Symptom Management Skills

This publication makes the case for training both palliative care and nonpalliative care specialists in communication and symptom management skills. Training in these skills results in measurably better quality of care, improved patient and family experience, and more time spent at home and out of hospitals.

Courses for clinicians from all specialties, including CE for all disciplines. Free for CAPC members.

CAPC Curriculum - Continuing Education Credits Overview

Course catalog for CAPC's clinical training curriculum. Onboard new palliative care team members using standardized training, or train non-palliative care specialists in core skills. All courses provide continuing education credits for all disciplines and are free for CAPC members.

Online Clinical Training Courses For All Clinicians

Online training curriculum for all specialties and disciplines to strengthen their care of patients living with serious illness. Free continuing education credits for all, and physicians receive ABIM MOC points for select courses.

Pain Management

Training and clinical tools for managing pain in patients living with serious illness, with a focus on safe opioid prescribing and risk assessment for opioid substance use disorder.

Communication Skills

Techniques for communicating with patients and families about their serious illness and eliciting patient hopes, fears, and priorities for care.

Symptom Management

Training curriculum and clinical tools for assessing and managing five common symptoms in patients living with serious illness.

Preventing Crises Through Whole-Patient Care

Supporting family caregivers and ensuring seamless coordination of care.

Relief of Suffering Across the Disease Trajectory

Addressing factors that contribute to quality of life for people with serious illness and their families.

Managing Gaps in Care: Discipline-Specific Approaches

Connecting people with serious illness to needed services and supports.

Best Practices in Dementia Care and Caregiver Support

Strategies to alleviate suffering and improve quality of life for people living with dementia and their caregivers.

Suggested training pathways based on specialty, discipline, and patient population.

Courses by Other Specialties and Disciplines

The following toolkits contain recommended courses and tools for nonpalliative care specialties and/or roles. CAPC's online courses provide free CE credits for all staff at member organizations, and ABIM MOC points for physicians.

Transforming the way we care for patients and families living with serious illness takes organizational commitment and planning. Develop a strategy to train all clinicians in critical skills, including communication and symptom management, for best care of people with serious illness.

CAPC Curriculum - Continuing Education Credits Overview

Course catalog for CAPC's clinical training curriculum. Onboard new palliative care team members using standardized training, or train non-palliative care specialists in core skills. All courses provide continuing education credits for all disciplines and are free for CAPC members.

Training All Clinicians in Core Palliative Care Skills

In this Virtual Office Hour, ask questions about training clinicians from all specialties in communication, pain and symptom management, and supporting family caregivers.Topics include training strategies, CAPC’s CE curriculum, and other training methods!

Designation Competencies Checklist

A checklist of clinical competencies taught in CAPC units on pain management, symptom management, communication skills, and dementia care.

The John A. Hartford Foundation Tipping Point Challenge

The Center to Advance Palliative Care (CAPC) has announced the Tipping Point Challenge to launch a national effort, Project Tipping Point, to expand patient access to the principles and practices of palliative care.

Improving Value in a Large Health System by Transforming the Care of People Living with Serious Illness: A Case Study from Trinity Health System

Trinity Health's journey to expand access to specialty palliative care across settings, and train all clinicians to identify and address sources of suffering for patients with serious illness.

Training Hospice Clinicians Using CAPC's Online Curriculum
MEMBERS ONLY locked

A case study from Bluegrass Care Navigators.

Training Your Colleagues: Three Case Studies for Building Palliative Care Skills Across the Organization
Education Techniques in Palliative Care: A Self-Study Tutorial
MEMBERS ONLY locked

Self-study tutorial on teaching methods in palliative care.

Sample Proposal for a Training Pilot
MEMBERS ONLY locked

Customizable proposal to leadership to conduct a clinical training pilot using CAPC courses.

Fast Facts and Concepts

Concise, practical, peer-reviewed and evidence-based summaries on topics important to clinicians and trainees caring for seriously ill patients. Use Fast Facts to onboard staff and for ongoing team education.