A coordinated, system-wide approach ensures that patients and families receive palliative care services when and where they need them. This toolkit contains guidance on organizing a health system palliative care initiative, including the CAPC tools and resources that can be used to support your palliative care strategy.

For comprehensive guidance on palliative care program design across the health system, refer to CAPC's setting-specific toolkits.

What’s in the Toolkit

Leverage CAPC tools to coordinate palliative care initiatives system-wide.

Using CAPC Membership

Leveraging CAPC membership to start a new program, grow the service or expand into new care settings, and train all clinical staff.

Making the Most of CAPC’s Palliative Care Program Tools

This Virtual Office Hour is focused on how to maximize engagement in, and realize optimal value from, your CAPC Membership.

Trinity Health System: Transforming the Care of People Living with Serious Illness Using CAPC Membership

Trinity Health used CAPC’s evidence-based tools and best practice guidelines in each of its hospitals, and implemented a systemwide dashboard for monitoring palliative care program structure processes and performance measurement outcomes.

CAPC Membership How-To Guide for Health System CAPC Champions

Guide for Health System CAPC Champions to ensure your organization gets the maximum value and benefit from CAPC membership.

Evaluate the needs of patients with serious illness across the health system, and design a comprehensive palliative care strategy.

Health System Strategies: Using Data and Information to Prioritize Staffing and Growth

In this on demand webinar, clinical and administrative leaders share their experiences and lessons learned within health systems to develop staffing and growth plans for both inpatient and outpatient palliative care teams.

Know Your Organization: Designing a Health System Palliative Care Strategy
MEMBERS ONLY locked

A guided tool for planning a health system palliative care initiative, taking into account the system's culture, structures, and processes.

Baseline Data Collection Tool: Health System Palliative Care Strategies
MEMBERS ONLY locked

A checklist to organize information about each site or market within the health system to identify similarities across sites, needs, and unique strengths that should inform palliative care strategies.

Hospital Program Needs Assessment Data Collection Tool
MEMBERS ONLY locked

Articulate the rationale for a hospital palliative care program or expanded service, and identify patient demographic and utilization data that guide the design of services. Center to Advance Palliative Care, 2015.

Community-Based Palliative Care Needs Assessment and Decision-Making Tool
MEMBERS ONLY locked

Step-by-step tool to evaluate patient need, stakeholder priorities, organizational readiness, and sites of care for a new or growing community-based palliative care service.

Data, trends, and outcomes related to palliative care delivery and serious illness.

Research on Palliative Care and Serious Illness

A curated collection of key articles covering palliative care needs, as well as specialty palliative care services and impact.

2024 Serious Illness Scorecard
CAPC Reports and Publications

CAPC reports and publications on improving the quality of care for people living with serious illness.

Standardize best practices in the care of patients with serious illness through workforce training.

The Case for Improving Communication and Symptom Management Skills

This publication makes the case for training both palliative care and nonpalliative care specialists in communication and symptom management skills. Training in these skills results in measurably better quality of care, improved patient and family experience, and more time spent at home and out of hospitals.

Health System Strategies: Clinician Training to Improve Patient Outcomes

How health systems can use CAPC's clinical training curriculum to strengthen care of patients with serious illness.

Clinical Training Recommendations for All Clinicians Caring for Patients with Serious Illness

CAPC's clinical training recommendations for improving outcomes and providing person-centered care for people with serious illness.

CAPC Clinical Training

CAPC’s clinical training in palliative care skills can help transform practice, leading to better quality of care and improved patient and family experiences.

Courses and other resources to equip health professionals - including palliative care leaders - with the skills needed to manage teams, align with organizational priorities, and improve care quality.

Leadership Training for Palliative Care and Geriatrics Professionals

Build the skills to lead with confidence, navigate complex health care systems, and grow sustainable programs with CAPC’s Leadership Training for Palliative Care and Geriatrics Professionals.

Strategies for Stability in Uncertain Times

Process and tools for stabilizing and strengthening palliative care programs in uncertain times.

U.S. Health Care Payment and Policy 101

Learn how U.S. health care payment works, from Medicare and Medicaid to alternative payment models and private equity, so you can lead palliative care and geriatrics programs that deliver quality care while remaining financially sustainable.

Leadership Tutorial for Nurses

Foundational knowledge for emerging nurse leaders.

Recommended measures by setting and context, and strategies to use data to demonstrate value and for quality improvement.

Measurement Best Practices

Use this toolkit to select program measures that demonstrate value and support quality care delivery. Overcome common measurement obstacles and synthesize program data.

Effective palliative care leaders adapt their strategic plans to align with ever-evolving health system priorities.

Strategies for Stability in Uncertain Times

Process and tools for stabilizing and strengthening palliative care programs in uncertain times.

See all 47 Toolkits

Get the latest updates in your inbox!