Measurement Best Practices
Measurement tells the story of your palliative care service: what it does, whom it serves, and its impact on outcomes important to patients, families, leaders, decision makers, funders/payers, and other stakeholders.
This toolkit provides guidance on measurement so that your program can:
- Demonstrate value to stakeholders
- Align your services with national palliative care quality standards
- Manage your program operations
- Perform continuous quality improvement
What’s in the Toolkit
How and What to Measure
Recommendations for program measures that are feasible to collect and that produce data that the program can use to achieve its goals.
Recommended measures for inpatient and community palliative care programs, and using data to demonstrate value and perform continuous quality improvement.
PCQC is a membership organization that operates a national unified palliative care registry, which captures both program and patient-level data. Membership allows palliative care teams to track their performance over time, benchmark against their peers, and participate in quality improvement offerings.
Overview of national per-capita utilization and spending for different populations, to assist in target setting.
Payers and providers can use this tool to assess member satisfaction with case management and with the experience of care at network providers.
Results of a recent convening of experts to define appropriate quality measures for this population.
List of HIT capabilities needed by palliative care programs for population management and data monitoring.
Synthesize data to manage the program efficiently, perform continuous quality improvement, and demonstrate value to stakeholders.
Tools to make the case for palliative care resources and financial partnerships, including: the palliative care evidence base, and downloadable tools for presenting the case.
Improving operations and training clinical staff to identify, stratify, and meet the needs of patients living with serious illness at the population level.
Webinar presentation on how to leverage measurement for quality improvement and to demonstrate value.
Designations connoting high-quality specialty palliative care in both inpatient and community care settings. Includes a comparison of eligibility criteria, standards, and requirements for all available program designations.
Diane E. Meier, MD, FACP, FAAHPM
Founder, Director Emerita and Strategic Medical Advisor, Center to Advance Palliative Care
Maggie Rogers, MPH
Director, Research and Analytics
J. Brian Cassel, PhD
Palliative Care Research Director; Associate Professor, VCU School of Medicine
Faculty, Palliative C…
Brynn Bowman, MPA
Chief Executive Officer, Center to Advance Palliative Care
Allison Silvers, MBA
Chief Health Care Transformation Officer