A growing number of hospice agencies are launching palliative care services as a separate business line for patients who are ineligible for—or do not elect—hospice care. These palliative care programs can address critical gaps in care for the patients living with a serious illness in their communities, and may also be an important referral source for an agency’s hospice program.
This toolkit contains resources specific to the challenges and opportunities that hospice agencies encounter when designing and delivering upstream palliative care.
What’s in the Toolkit
Needs Assessment
Engage partners—patients and families, agency leadership, referrers, and financial partners—to guide program design that is aligned with their priorities.
Introduction to Palliative Care in the Community
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Defining community-based palliative care: which patients need it, how it is delivered, and how it differs from inpatient palliative care.
Community-Based Palliative Care Needs Assessment and Decision-Making Tool
MEMBERS ONLY
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Step-by-step tool to evaluate patient need, stakeholder priorities, organizational readiness, and sites of care for a new or growing community-based palliative care service.
Planning for Community-Based Care: Getting Started
In this Virtual Office Hour, ask questions of expert faculty about launching a new community-based program, designing your service package and staffing, and navigating the challenges of a new program.
CEO Roundtable: Expanding Beyond Community-Based Hospice to Support Patients Earlier
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This webinar, hosted by Tom Gualtieri-Reed, MBA, features a panel of three CEOs from community-based hospice organizations who have expanded to include palliative care.
Practical tools and technical assistance for starting or growing a home-based palliative care program, from needs assessment to business planning, and more.
Tips for Hospice-Operated Palliative Care Programs
Guidance on navigating differences in philosophy, staffing, financing, and referral protocols between the palliative care and hospice services.
Quick Tips: Hospice-Operated Palliative Care: 5 Building Blocks for a Strong Start
MEMBERS ONLY
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Assists hospices operating community palliative care programs to understand five key steps to take before launching their program. Center to Advance Palliative Care, 2019.
Quick Tips: Financing Your Community-Based Palliative Care Program
MEMBERS ONLY
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Navigating financing strategies for hospice-led palliative care, including Medicare fee-for-service, payment contracts, organizational support, and philanthropy.
Quick Tips: Hospice-Operated Palliative Care: Defining Boundaries and Building Cohesion
MEMBERS ONLY
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Guidance for clarifying boundaries between hospice and palliative care services, and building internal cohesion. Center to Advance Palliative Care, 2019.
Training for hospice and/or palliative care clinicians in communication skills, pain and symptom management, dementia care best practices, and family caregiver support.
Hospice Conversation Tips
MEMBERS ONLY
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This resource offers some step-wise tips that foster comfortable, productive dialogue for 'the hospice conversation.'
Online Clinical Training Courses For All Clinicians
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Online training curriculum for all specialties and disciplines to strengthen their care of patients living with serious illness. Free continuing education credits for all, and physicians receive ABIM MOC credits for select courses.
Tools to identify measures, collect data, and use your data to demonstrate the value of the palliative care program to patients, partners, and the hospice agency.
Measurement Best Practices
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Use this toolkit to select program measures that demonstrate value and support quality care delivery. Overcome common measurement obstacles and synthesize program data.
Practical tools and technical assistance for starting or growing a home-based palliative care program, from needs assessment to business planning, and more.
Includes 98 resources:
Identifying Gaps and Priorities for Program Design and Growth
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