Flowchart with service recommendations by setting and patient/clinician need, and tools for palliative care teams to provide support to colleagues across the organization. Note: All clinicians should check with their institution’s legal counsel to ensure compliance with federal and state laws as well as institutional protocols.
Steps to prepare for COVID-19, including team deployment, telehealth setup, and considerations by care setting.
Guidance on when to refer patients with COVID-19 or pre-existing serious illnesses for specialty palliative care.
Sample handout for front line clinicians with phone number and criteria for palliative care tele-consult. Shared by the Mount Sinai Health System.
NEJM collection with actionable models for organizations, including topics such as a palliative care hotline, outreach to high-risk patients, equity in telehealth, and clinician well-being.
Example reference sheet for patients on how and when to use in-home comfort pack medications to manage symptoms.
Covers hotline service design, staffing and workflow, and considerations if incorporating external palliative care clinicians to staff the hotline.
5-minute video with strategies for using all members of the IDT during the COVID-19 crisis, drawing from interviews with programs across the country. Speaker: Constance Dahlin, MSN, ANC-BC, ACHPN, Consultant to the Center to Advance Palliative Care.
Three steps for making the best use of the IDT, and sample roles for social workers, chaplains, pharmacists and administrators.
5-minute video with technical and clinical tips for having an authentic presence and bringing comfort to patients, family caregivers, and colleagues during a time of physical distancing. Presented by Rabbi Edie Meyerson, Associate Director for Pastoral Counseling and Bereavement Services for the Department of Geriatrics and Palliative Medicine at Mount Sinai in New York City.
Information from the Chaplaincy Innovation Lab on planning, staffing, and delivering telechaplaincy services.
A list of COVID-19 resources for specific disciplines, including nurses, social workers, and chaplains.
In-person and telephone palliative care triage guidelines for all care settings. Shared by the Palo Alto Medical Foundation/Sutter Health, March 16, 2020.
Public policies, protocols, and flow diagrams developed at the University of Washington in response to the COVID-19 epidemic.
Information and helpful links for patients and families regarding COVID-19 in the context of specific underlying diseases.
Minnesota Department of Health guidance including staffing, medication administration, and other clinical care issues impacted by resource-scarce conditions of crisis.
Highlights potential ethical concerns for a regional public health COVID-19 response, and provides guidance on supporting collaboration across institutions throughout pandemic response and recovery.
Guidelines from The Hastings Center for Institutional Ethics Services Responding to COVID-19: Managing Uncertainty, Safeguarding Communities, Guiding Practice. March 16, 2020.