Communicating with Treating Clinicians: How Medical Directors Can Support Best Care for the Seriously Ill

Last Reviewed: October 19, 2017

What You’ll Learn

  1. Promote collaborative relationships with treating providers
  2. Build confidence in making calls to treating providers to discuss care priorities
  3. Build skills for communicating with treating providers on the needs of people with serious illness, offering support and recommendations as appropriate
  4. Identify how and when it is appropriate to suggest referral for specialty palliative care

What You’ll Earn

CAPC members can earn the following free continuing education credits:

Case Management: 1.00 CE
Licensed Professional Counselors: 1.00 CE
Medicine: 0.75 CME, 0.75 ABIM MOC
Nursing: 1.00 CNE
Social Work: 1.00 CE (NASW)
Social Work: 1.00 CE (NYSED)

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Tools & Resources

An In-Depth Look At Palliative Care And Its Services

Last Updated: January 15, 2015

Defining palliative care, which patients need it, how it is delivered, and how palliative care differs from hospice.

start the course

Communicating with Treating Clinicians: How Medical Directors Can Support Best Care for the Seriously Ill: Key Takeaways

Last Updated: January 29, 2019

Stepwise approach to collaborating with treating clinicians to ensure access to palliative care for patients with serious illness.

Improving the Care of Serious Illness Though Innovative Payer-Provider Partnerships- A Palliative Care Toolkit and Resource Guide

Last Updated: January 29, 2019

Designing a payer-based program that ensures specialized support for members with serious illness. Center to Advance Palliative Care, 2016.


Tom Gualtieri-Reed, MBA. Consultant, Spragens & Associates, LLC.

Allison Silvers, MBA. Vice President, Payment and Policy, Center to Advance Palliative Care.

Megan E. Rau, MD. Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.

Contact information: For technical questions about online activity or continuing education credits, contact or 212-201-2674.

Provided by the Icahn School of Medicine at Mount Sinai.

The Courses

Care Management for Seriously Ill Patients: Addressing Gaps in Care

Communication and assessment techniques for case managers to elicit goals of care and address suffe…

A Palliative Approach to Care for Direct Care Workers

The role of the direct care worker in observing and reporting suffering in patients with serious il…

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