What You’ll Learn

Did you know that strong communication with patients and families has the largest single impact on reducing readmissions? Improve patient outcomes and patient-clinician relationships through communication skills training.

To provide patient-centered care for people living with serious illness—and their families—clinicians must understand their hopes, fears, goals, and preferences. CAPC’s communication skills unit provides clinicians with the techniques needed to discuss serious news and prognosis, have effective conversations about goals of care and advance care planning, and facilitate decision-making in family meetings.

CAPC Designation

Take all five courses in this unit to achieve CAPC Designation status in communication. Designation can be added to your performance file or resume to indicate comprehensive training in communication skills.

What You’ll Earn

CAPC members can earn the following free continuing education credits and MOC credits:

  • 2.50 AMA PRA Category 1 Credit(s)™
  • Case Management: 1.00 CE
  • Nursing: 5.00 CNE
  • Social Work: 5.00 CE (NASW)
  • Social Work: 5.00 CE (NYSED)

The continuing education values listed on this page apply to the current term of accreditation for the courses in this unit. See individual course pages for more information about the accrediting bodies.

Your organization may already be a CAPC member. Check your status by logging in.


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