What You’ll Learn
Did you know that strong communication with patients and families has the largest single impact on reducing readmissions? Improve patient outcomes and patient-clinician relationships through communication skills training.
To provide patient-centered care for people living with serious illness—and their families—clinicians must understand their hopes, fears, goals, and preferences. CAPC’s communication skills unit provides clinicians with the techniques needed to discuss serious news and prognosis, have effective conversations about goals of care and advance care planning, and facilitate decision-making in family meetings.
Take all five courses in this unit to achieve CAPC Designation status in communication. Designation can be added to your performance file or resume to indicate comprehensive training in communication skills.
What You’ll Earn
CAPC members can earn the following free continuing education credits and MOC points:
Case Management: 5.00 CE
Licensed Professional Counselors: 5.00 CE
Medicine: 2.50 CME, 2.50 ABIM MOC
Nursing: 4.30 CNE
Social Work: 5.00 CE (NASW)
Social Work: 5.00 CE (NYSED)
The continuing education values listed on this page apply to the current term of accreditation for the courses in this unit. See individual course pages for more information about the accrediting bodies.
Delivering Serious News
Communicating serious clinical news to patients and families.
How to discuss patient prognosis in a manner that is sensitive, clear, and supportive.
Clarifying Goals of Care
Strategies for eliciting patient goals and preferences to inform treatment decisions.
Conducting a Family Meeting
Communication techniques for an effective family meeting.
Advance Care Planning Conversations
How to initiate and conduct conversations about advance care planning.