Following are frequently asked questions about CAPC's online courses, including specific questions about the following categories: General, Continuing Education and ABIM Maintenance of Certification.

General

Most of our courses are for members only. An In-Depth Look at Palliative Care and Its Services is open to all year-round. During the pandemic, we have also made all of our Symptom Management courses and one Pain Management course, Prescribing An Opioid, open to all.

CAPC courses work on a computer, tablet, or smartphone.

CAPC’s online curriculum, tools, and technical assistance are designed to be fully compatible with multiple devices: computer, smartphone (iOS or Android), or tablet running the following web browsers: Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.

Refresh your browser, or close and open it again. This usually does the trick. CAPC courses are designed to remember where you last left off so you don’t have to worry about losing your work.

As a next step, we recommend clearing your browser’s cache or trying the course in a different browser (i.e., Firefox instead of Chrome). If you continue to have problems, email membership@capc.org.

If you are taking multiple courses in one time period, we recommend clearing your cache before taking each course.

First, try scrolling down on your screen. Sometimes the arrow for moving to the next screen just isn't visible yet. You can also try zooming out so you can see the arrow. Hold down the control key, and click the minus/hyphen (-) key. To zoom back in, hold down the control key, and click the plus (+) key.

Alternatively, you should see a gray “next” button, which should be clickable to take you to the next screen.

If you try all of those things and are still running into issues, we recommend trying the course in a different browser (i.e., Firefox instead of Chrome) or on a different device. CAPC courses work on computers, tablets, and smartphones and are designed to remember where you last left off, so you don’t have to worry about losing your work.

If you continue to have problems, email membership@capc.org.

First, confirm that you are logged in to your User Account using your membership email and password. Next, refresh your browser, or exit the course page and return to the page again. CAPC courses are designed to remember where you last left off, so you don’t have to worry about losing your work.

If that doesn't work, we recommend clearing your browser’s cache or trying the course in a different browser (i.e., Firefox instead of Chrome). If you continue to have problems, email membership@capc.org.

Several CAPC courses are open to non-members. If you took one of these open-access courses without being logged in to your CAPC User Account, the post-test will not unlock. You must log in to your User Account, and retake the course.

A complete list of your certificates can be found in your Course History in your CAPC Dashboard. To access your Dashboard, you must be logged in to your User Account.

Each continuing education certificate (or Verification of Attendance certificate if you did not select a CE type) and CAPC Designation certificate can be downloaded, saved, and/or printed. You can also print your entire transcript by right-clicking your mouse and then clicking "Print".

Your certificates are also available on the individual CAPC course pages, so long as you are logged in. Look for "Step 4: Download your certificate".

In order to receive a completion/CE certificate, the following steps must be completed:

  1. Log in to your User Account
  2. Take the entire course
  3. Take the post-test
  4. Complete the course evaluation

You can always go back to the course page and finish any incomplete steps since CAPC courses are designed to remember where you last left off.

Several CAPC courses are open to non-members. If you take one of these open-access courses without being logged in to your CAPC User Account, you will not receive a completion/CE certificate. If you were not logged in, we do not have a way to check to see if you completed the course and add it to your account. You must log in to your User Account and retake the course.

Yes, CAPC courses can be retaken, and retakes are reported to your organization. Go to the course page and select “Retake the course”. Continuing education credits can only be earned the first time the course is completed. You will receive Verification of Attendance (VOA) certificates for retakes.

Note: The date you first completed the course for CE is reflected in the confetti box at the top of the course page.

CAPC is committed to offering the most up-to-date clinical information and techniques in our online training courses. We will be periodically updating our courses to reflect this new information. Our new courses are even more interactive, with updated case studies and graphics, and we have integrated health equity content throughout.

When the new Symptom Management courses launched, the old ones were archived. Your CAPC Designation will start fresh, and you will need to take all of the new courses to earn Designation status. You'll also earn new CEs. Make sure you are logged in to your User Account before you take the new courses.

If you completed the previous version of CAPC’s Symptom Management courses, your original CE certificates and/or CAPC Designation certificate will be accessible in your Dashboard.

Continuing Education (CE)

If you do not select a CE type when you create your CAPC User Account, you are issued Verification of Attendance (VOA) certificates by default. You can always adjust your CE selection, and even receive multiple types of CE certificates, by adjusting your Profile/Member Preferences. Certificates earned previously will be changed retroactively upon adjustment, and you can always change them back. You can select one type of CE at a time and download/save/print the certificates, or you can select multiple types of CE to replicate at the same time. Be sure to click "Save" when you make a change.

You can always adjust your CE selection, and even receive multiple types of CE certificates, by adjusting your Profile/Member Preferences. Certificates earned previously will be changed retroactively upon adjustment, and you can always change them back. You can select one type of CE at a time and download/save/print the certificates, or you can select multiple types of CE to replicate at the same time. Be sure to click "Save" when you make a change.

You can receive multiple types of CE certificates by adjusting your Profile/Member Preferences. You can select one type of CE at a time and download/save/print the certificates, or you can select multiple types of CE to replicate at the same time. Be sure to click "Save" when you make a change.

No. You must download and submit your own CE certificates. ABIM MOC is the only type of credit that CAPC submits virtually.

Please contact your licensing/credentialing board. We have heard from many members that their boards do accept CAPC CE certificates from our other disciplines.

CAPC does not currently plan to add new types of CE.

If you completed the previous version of CAPC’s Symptom Management courses, your original CE certificates and/or CAPC Designation certificate will be accessible in your Dashboard.

You can take the new courses and earn new CEs. Make sure you are logged in to your User Account before you take the new courses.

We recommend downloading all your CE and CAPC Designation certificates and saving them on your computer before you leave.

If you move to another organization that is a CAPC member, you do not need to create a new User Account. Email membership@capc.org, and we will let you know how to update your CAPC User Account with your new work email address. All of your CE certificates will remain in your account, along with the new ones you earn at your new workplace.

Maintenance of Certification (MOC)

ABIM MOC is optional. When you select Medicine as your type of CE certificate in your Profile/Member Preferences, do not fill in anything in the ABIM MOC section, and you will receive only CME certificates.

Currently, CAPC only provides ABIM MOC. If you are a family practitioner, regular CAPC CME credits can be used to maintain your American Board of Family Medicine (ABFM) board certification. CAPC provides CME AMA PRA Category 1 credits. ABFM physicians may use a minimum of 75 AMA PRA Category 1 credits toward their CME requirement. This does not relate to the Part II: Lifelong Learning and Self-Assessment requirement.

CAPC does not report credits earned to ABFM, and all CME credits are subject to final approval by ABFM.

When you select Medicine as your type of CE Certificate in your Profile/Member Preferences, skip the ABIM MOC section, scroll down, and click "Save". The relevant CME documentation you need for ABFM will be kept in Course History and Certificates.

CAPC sends earned MOC to ABIM on a regular basis. If you are selecting ABIM MOC, it is very important that you follow the instructions under Profile/Member Preferences because inconsistencies in name and ABIM number can cause delays.

Please allow at least three months for any earned CAPC ABIM MOC to appear in your ABIM account. If after that time they are not there, please contact travis.boyer@mssm.edu.