What You’ll Learn

  1. Elicit patient's and/or surrogate's understanding of the patient’s condition
  2. Get permission to share news
  3. Elicit what is most important to the patient in the context of the illness
  4. Explore your patient’s values as they influence care options, or guide surrogate decision-makers to explore the values and goals of the patient

What You’ll Earn

Only CAPC members who are logged in can earn the following free Continuing Education Credits:

  • 0.50 AMA PRA Category 1 Credit(s)™
  • Case Management: 1.00 CE
  • Nursing: 1.00 CNE
  • Social Work: 1.00 CE (NYSED)
  • Social Work: 1.00 CE (NASW)

To take this course, log in. Or, check here to see if your organization is a member.

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1

Take the course

2

Take the post-test

3

Complete evaluation

4

Download your certificate

Tools & Resources

Goals of Care Conversation: Role Play

In this video, Kacey Boyle, RN, MSPC, leads us through an example of a goals of care conversation between a clinician and a patient.

Conversation Script: Goals of Care

This conversation script provides skills and techniques for conducting goals of care conversations with patients, regardless of the existing clinician-patient relationship.

Talking to Patients About Hospice: Role Play

In this video, Jonathan Fisher, MD, leads us through a mock conversation between a patient whose illness has progressed, and a clinician who explains the benefits of hospice care.

Conversation Script: Talking to Patients About Hospice

This communication script provides techniques for clinicians to foster meaningful conversations about hospice.

Empathetic Responses Guide
MEMBERS ONLY locked

This resource provides practical samples of empathic responses to use in conversations with patients and families, as well as template responses to challenging questions. Developed by VitalTalk.

Clarifying Goals of Care: Key Takeaways
MEMBERS ONLY locked

Stepwise approach to conversations with patients about their goals of care. Center to Advance Palliative Care and VitalTalk.

Physician Orders for Life-Sustaining Treatment (POLST)

Order set that guides providers based on patients' advance care planning decisions.

VitalTalk - Quick Guides

One-page guides with actionable tips for conversations with patients with serious illness. Free to download, print and share with others.

Key Takeaways for Care Managers: Goals of Care
MEMBERS ONLY locked

Goals of care tips for care managers.

Communication Phrases in Palliative Care
MEMBERS ONLY locked

Phrases to use when talking to members/patients and their families about prognosis, advance care planning, and quality of life.

Constance Dahlin, MSN, ANP-BC, ACHPN, FPCN, FAAN. Consultant, Center to Advance Palliative Care.

Andrew E. Esch, MD, MBA. Consultant, Center to Advance Palliative Care.

Lynn Hallarman, MD. Associate Professor of Medicine, Director of Palliative Medicine, Stony Brook University Hospital.

Jaime Goldberg, MSW, LCSW, ACHP-SW. PhD student, University of Wisconsin-Madison School of Social Work.

Philip Higgins, PhD, LICSW. President, Lighthouse Counseling of Salem, Inc.

Lynn Hill Spragens, MBA. President and CEO Spragens & Associates, LLC.

Jay R. Horton, PhD, ACHPN, FNP-BC, MPH, CENP. Director of Nursing Safety, Quality, and Performance Improvement Mount Sinai Hospital. Assistant Professor Department of Geriatrics and Palliative Medicine Icahn School of Medicine at Mount Sinai.

Khadidjatou Kane, MD. Oncology Hospitalist, Assistant Professor of Hospital Medicine, Northwestern University Feinberg School of Medicine.

Lolita Melhado, MSN, ARNP, FNP-BC. Family Nurse Practitioner/Palliative Care, Gulf Coast Medical Center - Lee Memorial Health System.

Bridget Montana, MSN, APRN, FPCN, MBA. Hope HealthCare Services, Chief Operating Officer.

Colleen Mulkerin, MSW, LCSW. Director Palliative Care Consult Service, Hartford Hospital.

Drew Rosielle, MD, FAAHPM. Palliative Care, Fairview Health Services, University of Minnesota Medical School.

David Weissman, MD. President, Palliative Care Education, LLC.

Amy Case, MD, FAAHPM. Associate Professor of Oncology, Chair, Department of Supportive Care.*

Melissa Bakar, MD. Assistant Professor, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.*

Sivan Ben-Moshe, MD. Fellow, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.

Sachin Kale, MD. Fellow, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.

Katie Wang, MD. Fellow, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.

*indicates ABIM Peer Reviewer

Contact information: For answers to frequently asked questions about CAPC courses, read the Online Course FAQ. For technical questions about course activity, email membership@capc.org. For questions about continuing education credits, contact 201-957-0077.

Provided by the Icahn School of Medicine at Mount Sinai.

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