When considering a leadership role, it is essential to understand expectations, assess available resources, and identify key opportunities for impact. Leaders must continually develop the ability to be “systems thinkers”—engaging with organizational leadership, collaborators, and mentors to identify and align with their priorities. This course will help new leaders build the skills to assess situations, analyze data, and cultivate relationships with key influencers, decision-makers, and their teams in order to prioritize program resources and plan effectively.
Learning outcomes for this course include:
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Recommendations for measures and approaches to evaluating palliative care services that enable growth and improvement.
This is a planning document for conducting collaborator interviews as part of an effective Needs Assessment. A formal process for gathering collaborator input about their priorities and advice for design will help ensure successful startup and sustainability.
Synthesize needs assessment data to guide program design. Center to Advance Palliative Care, 2015.
The basics of palliative care billing: terminology, who can bill, and strategies for reflecting the work of the palliative care team in Medicare billing.
A guide to navigating CAPC's billing and coding resources, with pathways for new and experienced palliative care professionals.
Sample worksheet describing potential billing revenue from Medicare patients seen in the hospital. Center to Advance Palliative Care, 2017.
Best practices in efficient, effective interprofessional team meetings.
Clarify team roles and responsibilities to ensure positive relationships and productivity.
Course references
Evaluating patient need, service requirements, and stakeholder priorities for the inpatient program.
Building a budget and a business plan for the inpatient program. Includes business planning tools.
Toolkit with billing and coding best practices for palliative care services delivered in the hospital or the community.
Use this toolkit to select program measures that demonstrate value and support quality care delivery. Overcome common measurement obstacles and synthesize program data.
Hire and onboard your staff, manage program operations, and ensure a healthy high-functioning team using this toolkit.
An article on offer letter red flags.
Tips for negotiating employment contracts in health care.
A video about the National Standard Clear Leadership and Expectations.
Advice from a Harvard Business School professor of negotiation.
Chief Executive Officer, Center to Advance Palliative Care
Professor of Geriatrics and Palliative Medicine, Medical Education and Internal Medicine
Gerald and …
Partner
Spragens & Gualtieri-Reed
Partner
Spragens & Gualtieri-Reed
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Tom Gualtieri-Reed, MBA. Partner, Spragens & Gualtieri-Reed.
Lynn Hill Spragens, MBA. Partner, Spragens & Gualtieri-Reed.
Karen Bullock, PhD, LICSW, APHSW-C. Ahearn Endowed Professor, Boston College School of Social Work.
Brittany Chambers, MPH, MCHES. Director, Health Equity and Special Initiatives, Center to Advance Palliative Care.
Niharika Ganta, MD, MPH, FAAHPM. Chief, Palliative Care, University of Pennsylvania Health System; Associate Professor, Perelman School of Medicine.
Donna Stevens, MHA. Consultant, Center to Advance Palliative Care.
Kriota Willberg, MFA-IA, LMT.
Contact information: For answers to frequently asked questions about CAPC courses and CEs, read the Online Course FAQ. For all other questions, please contact support.
Course 2 of 6
Learn to strategically plan service expansion by conducting discovery, testing data-driven ideas, and engaging key decision-makers to secure resources.
Course 3 of 6
Learn how to balance planning with flexibility to navigate unplanned changes and maintain team stability.
Course 4 of 6
Learn to optimize staffing, collaborate across teams, and use operational data to improve service delivery and impact.