Telehealth Conversations

Guide to better communication through telehealth
Eliciting Patient Priorities via Telehealth

Conversation guide and trouble-shooting tips using Patient Priorities Care (PPC) model. This tool aligns with the Institute for Healthcare Improvement’s Age-Friendly Health System approach.

Telemedicine: Virtual Connection in an Age of Social Distancing

Dr. Michael Fratkin makes the case for telemedicine and provides tips for the best possible interaction during the COVID-19 pandemic.

Fostering Human Connection in the Covid-19 Virtual Health Care Realm

NEJM Catalyst article with evidence-based, relationship-centered tips for enhancing virtual clinical encounters. May 20, 2020.