This learning pathway includes training, tools, and techniques care managers can use to identify and address the needs of patients living with a serious illness, and their caregivers.
Defining palliative care, which patients need it, how it is delivered, and how palliative care differs from hospice.
Strategies for eliciting patient goals and preferences to inform treatment decisions.
Conducting a comprehensive pain assessment to guide safe and effective treatment.
How to initiate and conduct conversations about advance care planning.
Guidance for collaborating with treating providers to ensure that members who would benefit receive palliative care.
Communication and assessment techniques for case managers to elicit goals of care and address suffering for people with serious illness.
Assessing and supporting caregivers of people with serious illness.
Building Physician Skills in Basic Advance Care Planning, includes three courses intended to build person-centered advance care planning (ACP) skills for physicians and advanced practitioners.
Ten important steps for improving communication between clinicians and patients/families. NOTE: This video does not provide CE credits.
This course provides context and best practices for identifying older adults at risk for poor outcomes, including falls, delirium, and caregiving challenges.
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