Symptom management, communication about care preferences, and family support result in fewer crises and less reliance on emergency department and hospital care for people with serious illness.

Health plan medical directors can improve quality of care for members with serious illness through collaboration with both treating clinicians and health plan care managers to help match services to needs.

Download a course catalog with information about continuing education credits and ABIM MOC points for all CAPC courses here.

What’s in the Toolkit

Strategies for health plans and Accountable Care Organizations (ACOs) to promote access to palliative care services through collaboration and contracting with providers.

Communicating with Treating Clinicians: How Medical Directors Can Support Best Care for the Seriously Ill

Guidance for collaborating with treating providers to ensure that members who would benefit receive palliative care.

Serious Illness Strategies for Health Plans and ACOs

The case for health plans and accountable care organizations to advance access to quality palliative care, and practical guidance for implementation. Center to Advance Palliative Care, 2017.

Integrating Palliative Care into Population Management

Improving operations and training clinical staff to identify, stratify, and meet the needs of patients living with serious illness at the population level.