While data can get you started on the road to addressing gaps in care, a skilled human connection is also necessary to uncover missing information, engage patients and families in shared decision-making, and triage to appropriate supports. Success lies in changing the role of care management—turning the focus from treatment adherence to uncovering and addressing potential suffering. This webinar features two leading health plans that have adapted care management staff and processes to meet the unique needs of members/patients with serious illness.

At the end of this presentation, attendees will be able to:

  • Describe key screenings and assessments that uncover risks of crisis
  • List best practices in connecting patients to palliative care services
  • Evaluate the pros and cons of dedicated care management teams that focus exclusively on high-need patients

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