Consult Etiquette: Communicating with Referring Providers

Last Reviewed: November 12, 2015

What You’ll Learn

  1. Identify the emotional subtext of what your colleagues say, and attribute it to the situation—not to the colleague
  2. Describe how to shift a conversation about differing opinions to a discussion about the information available
  3. Recognize that before giving advice to a colleague, you must make sure you know what your colleague would view as constructive
  4. Describe how to engage your colleagues in setting up your visit with the patient in order to set both your colleagues' and patient’s expectations

What You’ll Earn

CAPC members can earn the following free continuing education credits:

  • Case Management: 1.00 CE
  • Licensed Professional Counselors: 1.00 CE
  • Medicine: 0.50 CME
  • Social Work: 1.00 CE (NYSED)
  • Social Work: 1.00 CE (NASW)

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Tools & Resources


CAPC Tutorial: Consult Etiquette

Last Updated: January 29, 2019

Self-study tutorial on improving referrer relationships.


Guide to Effective Communications

Last Updated: September 24, 2019

These eight questions will help palliative care teams across settings get the information they need to form the basis of the marketing plan, including strong communications with stakeholders.

Anthony Back, MD. Co-founder, VitalTalk, Co-director, University of Washington Center for Excellence in Palliative Care

Elizabeth Mann, MD. Fellow, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.

Contact information: For technical questions about online activity or continuing education credits, contact or 212-201-2674.

Provided by the Icahn School of Medicine at Mount Sinai.

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