Consult Etiquette: Communicating with Referring Providers
What You’ll Learn
- Identify the emotional subtext of what your colleagues say, and attribute it to the situation—not to the colleague
- Describe how to shift a conversation about differing opinions to a discussion about the information available
- Recognize that before giving advice to a colleague, you must make sure you know what your colleague would view as constructive
- Describe how to engage your colleagues in setting up your visit with the patient in order to set both your colleagues' and patient’s expectations
What You’ll Earn
Only CAPC members who are logged in can earn the following free Continuing Education Credits:
- Case Management: 1.00 CE
To take this course, log in. Or, check here to see if your organization is a member.
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Take the post-test
Complete evaluation
Download your certificate
Tools & Resources
Self-study tutorial on improving referrer relationships.
These eight questions will help palliative care teams across settings get the information they need to form the basis of the marketing plan, including strong communications with their target audience.
Course Faculty
Anthony Back, MD. Co-founder, VitalTalk, Co-director, University of Washington Center for Excellence in Palliative Care
Peer Reviewers
Elizabeth Mann, MD. Fellow, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.
Contact information: For answers to frequently asked questions about CAPC courses, read the Online Course FAQ. For technical questions about course activity, email [email protected]. For questions about continuing education credits, contact 201-957-0077.
Provided by the Icahn School of Medicine at Mount Sinai.
Strategic planning for new or veteran programs, and a framework for identification of barriers to team efficiency and team health.