Consult Etiquette: Communicating with Referring ProvidersLast Reviewed: November 12, 2015
What You’ll Learn
- Identify the emotional subtext of what your colleagues say, and attribute it to the situation—not to the colleague
- Describe how to shift a conversation about differing opinions to a discussion about the information available
- Recognize that before giving advice to a colleague, you must make sure you know what your colleague would view as constructive
- Describe how to engage your colleagues in setting up your visit with the patient in order to set both your colleagues' and patient’s expectations
What You’ll Earn
CAPC members can earn the following free continuing education credits:
Case Management: 1.00 CE
Licensed Professional Counselors: 1.00 CE
Medicine: 0.50 CME
Nursing: 1.00 CNE
Social Work: 1.00 CE (NASW)
Social Work: 1.00 CE (NYSED)
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Tools & Resources
CAPC Tutorial: Consult EtiquetteLast Updated: January 29, 2019
Self-study tutorial on improving referrer relationships.members login
Guide to Effective CommunicationsLast Updated: April 26, 2019
Framing questions to formulate your marketing plan. Center to Advance Palliative Care, revised 2018.members login
Anthony Back, MD. Co-founder, VitalTalk, Co-director, University of Washington Center for Excellence in Palliative Care
Elizabeth Mann, MD. Fellow, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.