Consult Etiquette: Communicating with Referring Providers
Guidance for palliative care teams to build collaborative relationships with referrers.
Improving Team Performance
What You’ll Learn
- Identify areas where your team's efficiency can be approved
- Define barriers to team efficiency
- Describe the key processes that drive the effectiveness of the palliative care team
- Explain strategies to improve team effectiveness
What You’ll Earn
Only CAPC members who are logged in can earn the following free Continuing Education Credits:
- Social Work: 1.00 CE (NYSED)
Social work credits are approved by the New York State Education Department. Social workers licensed outside of New York should contact their regulatory board to determine course approval for continuing education credits.
To take this course, log in. Or, check here to see if your organization is a member.
Login
1
Take the course
2
Take the post-test
3
Complete evaluation
4
Download your certificate
Tools & Resources
Strategies for Maximizing the Health/Wellness of Palliative Care Teams
Monograph on processes that promote team health. Center to Advance Palliative Care, 2014.
Sample Strategic Plan
MEMBERS ONLY
Example shared by Lee Health, 2012.
Sample Scope of Practice
MEMBERS ONLY
Example shared by Interim HealthCare/CarePoint, 2017.
Sample Palliative Care Program Mission Statements
MEMBERS ONLY
Five sample palliative care mission statements defining the aims of the program. Center to Advance Palliative Care, 2015.
Daily Team Meetings: Triage System
Guidelines for effective team meeting management.
Accreditations and Disclosures
Physicians
This activity has not been awarded contact hours for physicians. Physicians will receive a verification of attendance certificate upon course completion.
Physician Assistants
This activity has not been awarded contact hours for physician assistants. Physician assistants will receive a verification of attendance certificate upon course completion.
Social Workers
This program is approved by the National Association of Social Workers (Approval # 886437049-5173) for 1.0 continuing education contact hours effective 8/2/2023-8/31/2024.
Center to Advance Palliative Care SW CPE #0257 is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers effective 8/01/2015-7/31/2027. This program has been approved for 1.0 continuing education contact hours.
Certified Case Managers
This activity has not been awarded contact hours for case managers. Case Managers will receive a verification of attendance certificate upon course completion.
Verification of Attendance (VOA)
All users that are not eligible for continuing education will receive a Verification of Attendance certificate upon completion of the course.
Course Media Instructions
Software Requirements: CAPC’s online curriculum, tools and technical assistance are designed to be fully compatible through multiple platforms: computer, smartphone (iOS or Android) or tablet running the following web browsers: Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.
Content: Each course is comprised of interactive learning components (articles, tools, or supporting materials), video and audio. The learner will be expected to complete various interactive processes such as matching, simulated clinical decision-making, fill in the blanks, and highlighting content.
To successfully earn credit, participants must complete the activity online, receive a minimum score of 80% on the post-test, and complete the course evaluation. A printable certificate of completion or a continuing award document specific to the discipline will be awarded.
Target Audience: Each program is developed for chaplains/spiritual counselors, nurses, physicians, physician assistants, social workers, case managers, palliative care program leaders, and healthcare leaders (hospital, health system and community care).
Activity Description/Statement of Needs: CAPC’s online curriculum provides training in two critical areas. Technical assistance courses are designed to help palliative care program leaders address key challenges such as implementing palliative care in community health care settings. Clinical coursework provides fundamental training in pain and symptom management, communication, and other key skills needed to work with patients with serious illness.
Disclaimers: The opinions expressed in the courses are those of the authors and do not necessarily represent the views of the sponsor, the educational partner, or the supporter. Please review complete prescribing information of specific drugs or combination of drugs, including indications, contraindications, warnings, and adverse effects before administering pharmacologic therapy to patients.
Activities do not contain information on commercial products/devices that are unlabeled for use or investigational uses of products not yet approved.
Faculty Disclosures and Conflict of Interest: It is the policy of CAPC to ensure objectivity, balance, independence, transparency, and scientific rigor in all CME-provided educational activities per the highest standards of ANCC and ACGME guidelines. There may be other organizations depending on the topic. For all courses, Faculty/Presenters/Authors/Content Reviewers complete conflict of interest forms to determine any potential bias or conflict of interest. Disclosures are available for each activity.
Copyright Information: All rights reserved by the Center to Advance Palliative Care (CAPC). No materials may be used or reproduced in any manner whatsoever without written permission except in the case of brief quotations embodied in articles or reviews.
Privacy Information: To read CAPC’s privacy policy, click here.
Course Faculty
Jay R. Horton, PhD, ACHPN, FNP-BC, MPH, CENP. Director of Nursing Safety, Quality, and Performance Improvement Mount Sinai Hospital. Assistant Professor Department of Geriatrics and Palliative Medicine Icahn School of Medicine at Mount Sinai.
Peer Reviewers
Sivan Ben-Moshe, MD. Fellow, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.
Sachin Kale, MD. Fellow, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.
Katie Wang, MD. Fellow, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.
Contact information: For answers to frequently asked questions about CAPC courses and CEs, read the Online Course FAQ. For all other questions, please contact support.
Provided by the Icahn School of Medicine at Mount Sinai.