What You’ll Learn

  1. Identify the emotional subtext of what your colleagues say, and attribute it to the situation—not to the colleague
  2. Describe how to shift a conversation about differing opinions to a discussion about the information available
  3. Recognize that before giving advice to a colleague, you must make sure you know what your colleague would view as constructive
  4. Describe how to engage your colleagues in setting up your visit with the patient in order to set both your colleagues' and patient’s expectations

What You’ll Earn

Only CAPC members who are logged in can earn the following free Continuing Education Credits:

  • Case Management: 1.00 CE

To take this course, log in. Or, check here to see if your organization is a member.


Take the course


Take the post-test


Complete evaluation


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Tools & Resources

CAPC Tutorial: Consult Etiquette

Self-study tutorial on improving referrer relationships.

Eight Questions: Developing Effective Communications

These eight questions will help palliative care teams across settings get the information they need to form the basis of the marketing plan, including strong communications with their target audience.

Anthony Back, MD. Co-founder, VitalTalk, Co-director, University of Washington Center for Excellence in Palliative Care

Elizabeth Mann, MD. Fellow, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.

Contact information: For answers to frequently asked questions about CAPC courses, read the Online Course FAQ. For technical questions about course activity, email [email protected]. For questions about continuing education credits, contact 201-957-0077.

Provided by the Icahn School of Medicine at Mount Sinai.

Improving Team Performance

Strategic planning for new or veteran programs, and a framework for identification of barriers to team efficiency and team health.

View all courses in the unit

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