Consult Etiquette: Communicating with Referring Providers
What You’ll Learn
- Identify the emotional subtext of what your colleagues say, and attribute it to the situation—not to the colleague
- Describe how to shift a conversation about differing opinions to a discussion about the information available
- Recognize that before giving advice to a colleague, you must make sure you know what your colleague would view as constructive
- Describe how to engage your colleagues in setting up your visit with the patient in order to set both your colleagues' and patient’s expectations
What You’ll Earn
Only CAPC members who are logged in can earn the following free Continuing Education Credits:
- Case Management: 1.00 CE
- Medicine: 0.50 CME
- Nursing: 1.00 CNE
- Social Work: 1.00 CE (NYSED)
Tools & Resources
Self-study tutorial on improving referrer relationships.
These eight questions will help palliative care teams across settings get the information they need to form the basis of the marketing plan, including strong communications with stakeholders.
Anthony Back, MD. Co-founder, VitalTalk, Co-director, University of Washington Center for Excellence in Palliative Care
Elizabeth Mann, MD. Fellow, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.