It’s time to expand capacity to reach more patients. Should you add to your team? Deliver services in new care settings or with new partners? Growing too fast or in the wrong direction risks extending your team beyond its capacity to deliver high-quality care.

Use this toolkit to identify growth priorities, build the case for resources, and strengthen relationships with referral partners and financial stakeholders.

What’s in the Toolkit

Needs assessment is not just for the new program—it is a continuous process that guides growth decisions over time. Evaluate where and how your service can grow most effectively.

Needs Assessment for the Hospital Palliative Care Program

Evaluating patient need, service requirements, and stakeholder priorities for the inpatient program.

Needs Assessment: Ensuring Successful Community-Based Palliative Care

Evaluating patient need, service requirements, care settings, and stakeholder priorities for the community-based palliative care program.

Community-Based Palliative Care Needs Assessment and Decision-Making Tool
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Step-by-step tool to evaluate patient need, stakeholder priorities, organizational readiness, and sites of care for a new or growing community-based palliative care service.

Palliative Care Provider Directory

Searchable directory of specialty palliative care providers, filtered by care setting.

Use information from your needs assessment to make strategic decisions about sustainable program design.

Hospital Guide Section 7: Growing and Sustaining a Program
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Excerpted from The CAPC Guide to Building a Hospital-Based Palliative Care Program. 2008.

Leadership Skills in Palliative Care

Toolkit to support strategic planning, team leadership, and professional development for the palliative care leader.

Scaling and Sustaining Your Hospital Program

In this Virtual Office Hour, ask questions about planning for growth or managing operations for your seasoned inpatient palliative care program.

Evaluating Models for Palliative Care in the Community

In this Virtual Office Hour, ask questions of expert faculty about community-based models of care, including staffing, financing, service partnerships, and measuring productivity.

National Palliative Care Chains and Local Responses

Review of national chain organizations contracting with payers to deliver palliative care services, and considerations for both payers and providers in partnering with these organizations.

Develop cost and revenue projections for your service as you expand your team, see new patients, or work in new care settings.

Financing a Palliative Care Program

Toolkit for building a business plan and budget, forming financial partnerships, and operating the program efficiently.

Knowing the unique operational, financial, and clinical aspects of care delivery in a new setting is critical for sustainable expansion. Use this curriculum and toolkit to design a service matched to different care settings.

Needs Assessment: Ensuring Successful Community-Based Palliative Care

Evaluating patient need, service requirements, care settings, and stakeholder priorities for the community-based palliative care program.

Community-Based Palliative Care Needs Assessment and Decision-Making Tool
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Step-by-step tool to evaluate patient need, stakeholder priorities, organizational readiness, and sites of care for a new or growing community-based palliative care service.

Planning for Community-Based Care: Getting Started

In this Virtual Office Hour, ask questions of expert faculty about launching a new community-based program, designing your service package and staffing, and navigating the challenges of a new program.

Evaluating Models for Palliative Care in the Community

In this Virtual Office Hour, ask questions of expert faculty about community-based models of care, including staffing, financing, service partnerships, and measuring productivity.

Palliative Care Leadership Centers™

Palliative Care Leadership Centers (PCLC) offer hospitals two days of in-person, customized operational training and one year of mentoring.

Starting the Program

Select the care setting of your palliative care program - hospital, office/clinic, home, or long-term care.

Your case for expansion depends upon demonstrating the continuing impact of your service. Use this toolkit to develop a program measurement strategy to guide and sustain expansion.

Measurement Best Practices

Use this toolkit to select program measures that demonstrate value to stakeholders and support quality care delivery. Overcome common measurement obstacles and synthesize program data.

Measurement for Community Palliative Care

In this Virtual Office Hour, ask questions about how to select key program measures and how to use data to show the value of the palliative care program.

Metrics that Matter for Hospices Running Palliative Care Services

In this Virtual Office Hour, ask questions about what to measure and how to interpret the data to evaluate the value of palliative care services to your hospice.

Specialty Palliative Care Program Designation Crosswalk
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Designations connoting high-quality specialty palliative care in both inpatient and community care settings. Includes a comparison of eligibility criteria, standards, and requirements for all available program designations.

Collaboration across service lines leads to increased access to palliative care for the patients who can benefit most from your service.

Serious Illness Strategies

The case for health plans and accountable care organizations to advance access to quality palliative care, and practical guidance for implementation. Center to Advance Palliative Care, 2017.

Integrating Palliative Care Practices in the ICU

Integrating palliative care practices in the ICU through training and collaboration.

Integrating Palliative Care Practices in the Emergency Department

Integrating palliative care practices in the Emergency Department (ED) through training and collaboration.

Developing and Integrating Palliative Care Across the Continuum in the Context of an ACO