It’s time to expand capacity to reach more patients. Should you add to your team? Deliver services in new care settings or with new partners? Growing too fast or in the wrong direction risks extending your team beyond its capacity to deliver high-quality care.

Use this toolkit to identify growth priorities, build the case for resources, and strengthen relationships with referral partners and financial stakeholders.

What’s in the Toolkit

Needs assessment is not just for the new program—it is a continuous process that guides growth decisions over time. Evaluate where and how your service can grow most effectively.

Needs Assessment for the Hospital Palliative Care Program

Evaluating patient need, service requirements, and stakeholder priorities for the inpatient program.

Needs Assessment: Ensuring Successful Community-Based Palliative Care

Evaluating patient need, service requirements, care settings, and stakeholder priorities for the community-based palliative care program.

Community-Based Palliative Care Needs Assessment and Decision-Making Tool
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Step-by-step tool to evaluate patient need, stakeholder priorities, organizational readiness, and sites of care for a new or growing community-based palliative care service.

Palliative Care Provider Directory

Searchable directory of specialty palliative care providers, filtered by care setting.

Use information from your needs assessment to make strategic decisions about sustainable program design.

Connecting the Dots: Using the Impact Calculator Tools to Plan for Growth

This on-demand webinar will provide an overview of measures palliative care programs should monitor and use to guide planning and growth.

Hospital Guide Section 7: Growing and Sustaining a Program
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Excerpted from The CAPC Guide to Building a Hospital-Based Palliative Care Program. 2008.

Leadership Skills in Palliative Care

Toolkit to support strategic planning, team leadership, and professional development for the palliative care leader.

Develop cost and revenue projections for your service as you expand your team, see new patients, or work in new care settings.

Maximizing Palliative Care Program Efficiency

Improving productivity and efficiency to ensure team health and operating within budget.

Knowing the unique operational, financial, and clinical aspects of care delivery in a new setting is critical for sustainable expansion. Use this curriculum and toolkit to design a service matched to different care settings.

How to Integrate Palliative Care into a Range of Settings and Specialties

In this on-demand webinar, Drs. Wendy Anderson, Carin van Zyl, and Julie Freedman will share their experiences implementing palliative care into a range of settings and specialties in health care systems in the state of California.

Needs Assessment: Ensuring Successful Community-Based Palliative Care

Evaluating patient need, service requirements, care settings, and stakeholder priorities for the community-based palliative care program.

Community-Based Palliative Care Needs Assessment and Decision-Making Tool
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Step-by-step tool to evaluate patient need, stakeholder priorities, organizational readiness, and sites of care for a new or growing community-based palliative care service.

Planning for Community-Based Care: Getting Started

In this Virtual Office Hour, ask questions of expert faculty about launching a new community-based program, designing your service package and staffing, and navigating the challenges of a new program.

Palliative Care Leadership Centers™

Palliative Care Leadership Centers (PCLC) offer hospitals two days of in-person, customized operational training and one year of mentoring.

Your case for expansion depends upon demonstrating the continuing impact of your service. Use this toolkit to develop a program measurement strategy to guide and sustain expansion.

Measurement Best Practices

Use this toolkit to select program measures that demonstrate value to stakeholders and support quality care delivery. Overcome common measurement obstacles and synthesize program data.

Specialty Palliative Care Program Designation Crosswalk
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Designations connoting high-quality specialty palliative care in both inpatient and community care settings. Includes a comparison of eligibility criteria, standards, and requirements for all available program designations.

Collaboration across service lines leads to increased access to palliative care for the patients who can benefit most from your service.

Integrating Palliative Care Practices in the ICU

Integrating palliative care practices in the ICU through training and collaboration.

Integrating Palliative Care Practices in the Emergency Department

Integrating palliative care practices in the Emergency Department (ED) through training and collaboration.

Use this toolkit to select program measures that demonstrate value to stakeholders and support quality care delivery. Overcome common measurement obstacles and synthesize program data. Includes 9 resources.
Hire and onboard your staff, manage program operations, and ensure a healthy high-functioning team using this toolkit. Includes 73 resources.
Toolkit to support strategic planning, team leadership, and professional development for the palliative care leader. Includes 30 resources.

See all 47 Toolkits

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