Growing the Palliative Care Program

Last Reviewed: March 4, 2019

It’s time to expand capacity to reach more patients. Should you add to your team? Deliver services in new care settings or with new partners? Growing too fast or in the wrong direction risks extending your team beyond its capacity to deliver high-quality care.

Use this toolkit to identify growth priorities, build the case for resources, and strengthen relationships with referral partners and financial stakeholders.

What’s in the Toolkit

Needs assessment is not just for the new program—it is a continuous process that guides growth decisions over time. Evaluate where and how your service can grow most effectively.

Needs Assessment for the Hospital Palliative Care Program

Last Updated: January 15, 2015

Evaluating patient need, service requirements, and stakeholder priorities for the inpatient program.

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Needs Assessment: Ensuring Successful Community-Based Palliative Care

Last Updated: January 15, 2015

Evaluating patient need, service requirements, care settings, and stakeholder priorities for the community-based palliative care program.

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Community-Based Palliative Care Needs Assessment and Decision-Making Tool

Last Updated: January 29, 2019

Step-by-step tool to evaluate patient need, stakeholder priorities, organizational readiness, and sites of care for a new or growing community-based palliative care service.

Palliative Care Provider Directory

Last Updated: February 3, 2019

Searchable directory of specialty palliative care providers, filtered by care setting.

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Use information from your needs assessment to make strategic decisions about sustainable program design.

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Hospital Guide Section 7: Growing and Sustaining a Program

Last Updated: February 3, 2019

Excerpted from The CAPC Guide to Building a Hospital-Based Palliative Care Program. 2008.

Leadership Skills in Palliative Care

Last Updated: March 4, 2019

Toolkit to support strategic planning, team leadership, and professional development for the palliative care leader.

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For the Established or Mature Hospital Program

Ask questions about planning for growth or managing operations for your seasoned inpatient palliative care program.

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Evaluating Models for Palliative Care in the Community

Ask questions of expert faculty about community-based models of care, including staffing, financing, service partnerships, and measuring productivity.

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National Palliative Care Chains and Local Responses

Last Updated: February 11, 2019

Review of national chain organizations contracting with payers to deliver palliative care services, and considerations for both payers and providers in partnering with these organizations.

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Develop cost and revenue projections for your service as you expand your team, see new patients, or work in new care settings.

Funding a Palliative Care Program

Last Updated: March 4, 2019

Toolkit for building a business plan and budget, forming financial partnerships, and operating the program efficiently.

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Knowing the unique operational, financial, and clinical aspects of care delivery in a new setting is critical for sustainable expansion. Use this curriculum and toolkit to design a service matched to different care settings.

Needs Assessment: Ensuring Successful Community-Based Palliative Care

Last Updated: January 15, 2015

Evaluating patient need, service requirements, care settings, and stakeholder priorities for the community-based palliative care program.

start the course
MEMBERS ONLY unlock

Community-Based Palliative Care Needs Assessment and Decision-Making Tool

Last Updated: January 29, 2019

Step-by-step tool to evaluate patient need, stakeholder priorities, organizational readiness, and sites of care for a new or growing community-based palliative care service.

Planning for Community-Based Care: Getting Started

Ask questions of expert faculty about launching a new community-based program, designing your service package and staffing, and navigating the challenges of a new program.

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Evaluating Models for Palliative Care in the Community

Ask questions of expert faculty about community-based models of care, including staffing, financing, service partnerships, and measuring productivity.

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Palliative Care Leadership Centers™

Last Updated: February 7, 2019

PCLC is a training and mentoring program in palliative care program design. Choose from nine centers of excellence to develop a customized two-day in-person training to match the needs of your organization, followed by a full year of mentoring with PCLC faculty as your launch or grow your program. For new and mature programs in all care settings and all patient populations.

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Starting the Program

Last Updated: February 10, 2019

Select the care setting of your palliative care program.

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Your case for expansion depends upon demonstrating the continuing impact of your service. Use this toolkit to develop a program measurement strategy to guide and sustain expansion.

Measurement Best Practices

Last Updated: March 4, 2019

Use this toolkit to select program measures that demonstrate value to stakeholders and support quality care delivery. Overcome common measurement obstacles and synthesize program data.

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Measurement for Community-Based Palliative Care

Ask questions about how to select key program measures and how to use data to show the value of the palliative care program.

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Metrics that Matter for Hospices Running Palliative Care Services

Ask questions about what to measure and how to interpret the data to evaluate the value of palliative care services to your hospice.

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Collaboration across service lines leads to increased access to palliative care for the patients who can benefit most from your service.

Serious Illness Strategies

Last Updated: February 3, 2019

The case for health plans and accountable care organizations to advance access to quality palliative care, and practical guidance for implementation. Center to Advance Palliative Care, 2017.

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Integrating Palliative Care Practices in the ICU

Last Updated: March 4, 2019

Integrating palliative care practices in the ICU through training and collaboration.

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Integrating Palliative Care Practices in the Emergency Department

Last Updated: March 4, 2019

Integrating palliative care practices in the Emergency Department (ED) through training and collaboration.

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Developing and Integrating Palliative Care Across the Continuum in the Context of an ACO

Last Updated: February 11, 2019

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