Demonstrating Value to Stakeholders

Last Reviewed: March 4, 2019

Whether you are starting a new palliative care service, defending existing resources, or considering growth strategies, you will need to make the case to stakeholders for the value of your program.

Your case must address impact on quality and impact on cost. Together, these concepts define the value your palliative care service brings to patients and families, referring clinicians, your organization, and financial stakeholders, such as partnering health plans. Use this toolkit to learn about the evidence for the impact of palliative care on quality and costs in all care settings and to download tools and templates for making the case.

What’s in the Toolkit

Materials and key statistics on the impact of palliative care on quality, clinical operations, and costs/reimbursement.

Palliative Care Ensures Value

Last Updated: February 3, 2019

One-page infographic to introduce your organization leaders, referrers, and health plans to the quality, satisfaction, and utilization improvements resulting from palliative care.

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Evidence Base

Last Updated: February 3, 2019

Key publications on palliative care's impact on quality and costs.

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The Case for Hospital Palliative Care

Last Updated: February 25, 2019

Key messages for health system leaders, applicable across settings. Center to Advance Palliative Care, revised 2018.

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Pediatric Palliative Care: Making the Case

Last Updated: February 13, 2019

Slide presentation on the value of pediatric palliative care includes action steps to support pediatric palliative care integration with disease treatment across the continuum.

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Demonstrating Palliative Care Value

Last Updated: February 24, 2019

An introduction to what different stakeholders care about, and how palliative care can help them achieve their goals. Excerpted from the CAPC Payment Primer, Center to Advance Palliative Care, 2017.

Serious Illness Strategies

Last Updated: February 3, 2019

The case for health plans and accountable care organizations to advance access to quality palliative care, and practical guidance for implementation. Center to Advance Palliative Care, 2017.

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Downloadable presentations and supports designed to make the case for palliative care to financial stakeholders based on evidence and best-practice care models.

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How to Show Your Administrators that Your Palliative Care Program Improves Value

Last Updated: February 3, 2019

Demonstrating value to leadership in a large health system with references to cost savings and metrics for providers and payers. Presenter: Thomas J. Smith, MD, FACP, FASCO, FAAHPM March 2017.

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Partnership Introductory Meeting or Pitch Deck

Last Updated: February 3, 2019

A template presentation to introduce your services, their benefits, and your "ask" for support. Use within your organization or when partnering with health plans or ACOs. CAPC Payment Accelerator, 2018.

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Communicating with Treating Clinicians about the Implications of Frailty

Last Updated: February 3, 2019

Identifying patients with frailty who are at high risk for health care utilization and adverse outcomes.

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Philanthropy Strategies

Last Updated: February 3, 2019

A presentation on how to request philanthropic funding. Center to Advance Palliative Care, 2018.

Tools and technical assistance to guide measurement and use of data to demonstrate the value of the palliative care service to your organization, your referrers, and financial partners.

Measurement Best Practices

Last Updated: March 4, 2019

Use this toolkit to select program measures that demonstrate value to stakeholders and support quality care delivery. Overcome common measurement obstacles and synthesize program data.

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National Palliative Care Registry™

Last Updated: February 27, 2019

A publicly available national database of palliative care programs and operational metrics, free of charge to all palliative care programs. Submit program data to receive reporting and to track program growth and capacity over time. Compare your program to peers to help make the case for adequate staffing and program quality.

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America's Care of Serious Illness: A State-by-State Report Card on Access to Palliative Care in Our Nation's Hospitals

Last Updated: February 6, 2019

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Hospital Impact Calculator

Last Updated: March 1, 2019

The Palliative Care Hospital Impact Calculator is designed to help you project overall cost savings for your inpatient palliative care consult service.

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Business Planning Using the CAPC Impact Calculator

Discuss how to use the Palliative Care Impact Calculator to help project cost savings for the inpatient palliative care consult service. Following a brief overview, attendees may ask questions to address issues specific to their program and organization.

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How to Use CAPC's Impact Calculator

Last Updated: May 14, 2019

Tips for using CAPC's Impact Calcultor to project hospital palliative care consult volume and cost savings.

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ROI Calculator for a Home-Based Palliative Care Program

Last Updated: February 3, 2019

Calculates return on investment, based on the home-based palliative care program assumptions. CAPC Payment Accelerator, reviewed 2018.

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Utilization and Spending Benchmarks for Medicare Populations

Last Updated: February 3, 2019

Per capita utilization and spending for specific populations in Medicare. CAPC Payment Accelerator, 2017.

Program profiles, models of excellence, and outcomes in a range of care settings to demonstrate the feasibility, value, and reputational importance of strong palliative care teams.

Serious Illness Strategies

Last Updated: February 3, 2019

The case for health plans and accountable care organizations to advance access to quality palliative care, and practical guidance for implementation. Center to Advance Palliative Care, 2017.

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Circle of Life Awards

Last Updated: February 3, 2019

Administered by the Health Research and Educational Trust of the American Hospital Association (AHA), the Circle of Life Awards honor innovative palliative and end-of-life care in hospices, hospitals, health care systems, long-term care facilities, and other direct care providers. The awards seek to shine a light on programs and organizations that can serve as models or inspiration for other providers.

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Case Study: ProHealth

Last Updated: February 3, 2019

ProHealth, a multi-specialty physician practice ACO, uses home palliative care for high-need patients.

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Case Study: Sharp Healthcare

Last Updated: February 3, 2019

Sharp Healthcare, an integrated network of hospitals and clinicians, incorporates a home palliative care intervention to meet the needs of complex patients.

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Case Study: Case Manager Training in Action at Integra ACO

Last Updated: June 14, 2019

Training complex case managers in communication skills and deprescribing. CAPC and the Accountable Care Learning Collaborative.

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Case Study: Integrating Palliative Care Into Primary Care Workflows at Mayo Clinic

Last Updated: June 14, 2019

Use of palliative care-trained social workers to improve primary care for people living with serious illness. CAPC and the Accountable Care Learning Collaborative.

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Case Study: Moffitt Cancer Center’s Approach to Standardizing Palliative Care and Oncology Integration

Last Updated: June 14, 2019

Use of screening to risk-stratify patients for palliative care based on need. CAPC and the Accountable Care Learning Collaborative.

Pediatric Palliative Care Field Guide

Last Updated: February 3, 2019

Catalog of resources, tools and training to promote pediatric palliative care innovation and growth.

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Information for patients and families about palliative care: what it is, how it can help, and how it is delivered.

What is Palliative Care One-Pager

Last Updated: March 5, 2019

Handout for patients and families about how palliative care works and why it can help.

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GetPalliativeCare.org

Last Updated: February 3, 2019

Information for patients and families about palliative care.

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