Demonstrating Value to Stakeholders
Whether you are starting a new palliative care service, defending existing resources, or considering growth strategies, you will need to make the case to stakeholders for the value of your program.
Your case must address impact on quality and impact on cost. Together, these concepts define the value your palliative care service brings to patients and families, referring clinicians, your organization, and financial stakeholders, such as partnering health plans. Use this toolkit to learn about the evidence for the impact of palliative care on quality and costs in all care settings and to download tools and templates for making the case.
What’s in the Toolkit
Palliative Care Impact
Materials and key statistics on the impact of palliative care on quality, clinical operations, and costs/reimbursement.
One-page infographic to introduce your organization leaders, referrers, and health plans to the quality, satisfaction, and utilization improvements resulting from palliative care.
This publication includes key messages for health system leaders about the value of hospital palliative care, applicable across settings.
The majority of people with serious illness are neither dying nor hospitalized. So, palliative care needs to be available in all settings outside hospitals—in medical offices and clinics, in post-acute and long-term care facilities, and in patient homes. This publication includes key data on the value of community palliative care, program profiles, and a case example to use with leadership.
Slide presentation on the value of pediatric palliative care includes action steps to support pediatric palliative care integration with disease treatment across the continuum.
A summary of implementation best practices for health plans and ACOs driving value in the care of high-need, seriously ill populations.
Tools for Making the Case to Stakeholders
Downloadable presentations and supports designed to make the case for palliative care to financial stakeholders based on evidence and best-practice care models.
Demonstrating value to leadership in a large health system with references to cost savings and metrics for providers and payers. Presenter: Thomas J. Smith, MD, FACP, FASCO, FAAHPM March 2017.
A template presentation to introduce your services, their benefits, and your "ask" for support. Use within your organization or when partnering with health plans or ACOs.
Identifying patients with frailty who are at high risk for health care utilization and adverse outcomes.
A presentation clarifying how to present and request philanthropic funding for your palliative care program.
This document provides tips for making the case to the C-suite to support a community-based palliative care (CBPC) program.
Tools and technical assistance to guide measurement and use of data to demonstrate the value of the palliative care service to your organization, your referrers, and financial partners.
Use this toolkit to select program measures that demonstrate value to stakeholders and support quality care delivery. Overcome common measurement obstacles and synthesize program data.
Free, interactive tool to help you estimate savings attributable to your hospital palliative care team.
Tips for using CAPC's Impact Calcultor to project hospital palliative care consult volume and cost savings.
A streamlined calculator for modeling return on investment based on home-based palliative care program assumptions.
Successful Care Models
Program profiles, models of excellence, and outcomes in a range of care settings to demonstrate the feasibility, value, and reputational importance of strong palliative care teams.
Administered by the Health Research and Educational Trust of the American Hospital Association (AHA), the Circle of Life Awards honor innovative palliative and end-of-life care in hospices, hospitals, health care systems, long-term care facilities, and other direct care providers. The awards seek to shine a light on programs and organizations that can serve as models or inspiration for other providers.
Trinity Health's journey to expand access to specialty palliative care across settings, and train all clinicians to identify and address sources of suffering for patients with serious illness.
ProHealth, a multi-specialty physician practice ACO, uses home palliative care for high-need patients.
Sharp Healthcare, an integrated network of hospitals and clinicians, incorporates a home palliative care intervention to meet the needs of complex patients.
Training complex case managers in communication skills and deprescribing. CAPC and the Accountable Care Learning Collaborative.
Use of palliative care-trained social workers to improve primary care for people living with serious illness. CAPC and the Accountable Care Learning Collaborative.
Use of screening to risk-stratify patients for palliative care based on need. CAPC and the Accountable Care Learning Collaborative.
Catalog of resources, tools and training to promote pediatric palliative care innovation and growth.
In this on demand webinar, Using Palliative Care to Improve Quality of Life and Financial Performance, hear from leaders across the country as they describe their palliative care strategies.
For Patients and Families
Information for patients and families about palliative care: what it is, how it can help, and how it is delivered.
Handout for patients and families about how palliative care works and why it can help.
Information for patients and families about palliative care.
Diane E. Meier, MD, FACP, FAAHPM
Founder, Director Emerita and Strategic Medical Advisor, Center to Advance Palliative Care
Lynn Hill Spragens, MBA
Spragens & Gualtieri-Reed
Allison Silvers, MBA
Chief Health Care Transformation Officer
Brynn Bowman, MPA
Chief Executive Officer, Center to Advance Palliative Care