Health care leaders are making financial and operational changes to ensure sustainability during the COVID Era.

Read below to learn what your program's stakeholders may be worried about - and how palliative care can help to solve the problems of the moment. Or, download this information in a grid to review with your team.

What are your stakeholders thinking about now?

Palliative care contributes value by:

  • Ensuring organizational readiness for patient/family communications, and for effective symptom management (via direct clinical services and by providing education and clinical tools to colleagues, such as goals of care conversation scripts)
    • Health systems, hospitals, and specialty practices benefit
  • Ensuring that care plans are in place for high-risk/high-need patients, and that their needs are proactively addressed (to avoid crises and minimize avoidable contact with health care system)
    • Health plans, long-term care organizations, and at-risk provider organizations benefit
  • Ensuring Emergency Department through-put
    • Health systems and hospitals benefit

Palliative care contributes value by:

  • Ensuring optimal use and through-put of intensive care, enabling continued critical care admissions and managing expenses
  • Impacting direct costs per admission, including reducing length-of-stay for complex patients. Savings can be roughly $3,000 per admission (compared to a palliative care team cost of less than $1,000 per admission).
  • Expediting appropriate admission to hospice (important for hospitals), and improving hospice length-of-stay (important for hospices and health plans)
  • Demonstrating good stewardship of resources through staff productivity and appropriate billing practices
  • Potentially reducing malpractice claims by improving patient, family, and care team shared decision-making

Palliative care contributes value by:

  • Improving surgical team productivity by handling difficult conversations
  • Improving surgical team job satisfaction
  • Improving patient and family satisfaction

Palliative care contributes value by:

  • Improving Emergency Department staff productivity (palliative care can expedite decision-making by handling difficult conversations, and assist in triaging patients to the right bed type or setting)
  • Improving ED team job satisfaction
  • Improving patient and family satisfaction

Palliative care contributes value by:

  • Bolstering clinicians through skilled emotional support
  • Reducing moral distress and confusion by clarifying and aligning patient and family goals

Palliative care can contribute to clinician well-being (important for organizations concerned about clinician burnout and associated turnover).

Palliative care contributes value by:

  • Reducing re-admissions by clarifying care plans, addressing symptom distress and/or responding to crises
  • Reducing avoidable ED visits and hospitalization through same approach

For health plans, hospitals with a high uninsured and/or Medicaid payer mix, and organizations with significant risk contracts, reducing avoidable utilization is of high importance - and a key value proposition for palliative care teams.