Tracking metrics that demonstrate the value of your program is essential for securing sustainable funding and long-term organizational commitment. But building a strong business case for resources goes beyond securing funding—it requires linking your request to measurable outcomes tied to quality initiatives. This course provides practical examples and scenarios to help learners identify and prioritize the relationships that drive program support, strategize how to use metrics to tell the story, and connect the dots with a balanced set of metrics covering staffing, clinical quality, and financial performance.
Learning outcomes for this course include:
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Efficiency vs. Effectiveness: How to use both concepts to help leaders and teams measure activity and impact. This case study describes how both concepts need to be reviewed by leadership when developing sustainable palliative care programs.
This template can be used to help develop an agenda for a leadership retreat with staff.
Who to talk with, what to ask, and how to prepare for meetings with potential palliative care program collaborators.
Why RVUs exist, how they are calculated, and why they are important.
Course references
Three tips to help jumpstart your planning efforts regardless of situation, role, program, organization, or team structure.
Exploring the history and mechanics of relative value units (RVUs) to demystify and support constructive use.
Five strategies for managing inpatient palliative care consult demand with a limited workforce.
Toolkit to support strategic planning, team leadership, and professional development for the palliative care leader.
Chief Executive Officer, Center to Advance Palliative Care
Professor of Geriatrics and Palliative Medicine, Medical Education and Internal Medicine
Gerald and …
Partner
Spragens & Gualtieri-Reed
Partner
Spragens & Gualtieri-Reed
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Tom Gualtieri-Reed, MBA. Partner, Spragens & Gualtieri-Reed.
Lynn Hill Spragens, MBA. Partner, Spragens & Gualtieri-Reed.
Karen Bullock, PhD, LICSW, APHSW-C. Ahearn Endowed Professor, Boston College School of Social Work.
Brittany Chambers, MPH, MCHES. Director, Health Equity and Special Initiatives, Center to Advance Palliative Care.
Niharika Ganta, MD, MPH, FAAHPM. Chief, Palliative Care, University of Pennsylvania Health System; Associate Professor, Perelman School of Medicine.
Donna Stevens, MHA. Consultant, Center to Advance Palliative Care.
Kriota Willberg, MFA-IA, LMT.
Contact information: For answers to frequently asked questions about CAPC courses and CEs, read the Online Course FAQ. For all other questions, please contact support.
Course 1 of 6
Develop systems-thinking skills to assess situations, engage key stakeholders, and strategically prioritize resources for effective leadership.
Course 2 of 6
Learn to strategically plan service expansion by conducting discovery, testing data-driven ideas, and engaging key decision-makers to secure resources.
Course 3 of 6
Learn how to balance planning with flexibility to navigate unplanned changes and maintain team stability.