Communication and Palliative Care

Full access to CAPC tools and technical assistance for communication skill-building is reserved for members. Log in now if you're from a member institution. Or to learn more about membership, please call Member Services at 212-201-2674.


The Human Connection of Palliative Care: Ten Steps for What To Say and Do

Dr. Diane E. Meier is Director of the Center to Advance Palliative Care (CAPC), a national organization devoted to increasing the number and quality of palliative care programs in the United States. In this video, Dr. Meier discusses 10 important steps in palliative care from over a decade of research. This video will serve as a valuable training tool and guide for medical professionals and their families. Under her leadership the number of palliative care programs in U.S. hospitals has more than doubled in the last 5 years.

In-depth communication with people facing serious illness is essential to providing high-quality care. But this level of complex communication takes knowledge, skill – and time.

Palliative care teams spend as much time as it takes with a patient and family in order to fully explore their available treatment options through the lens of the patient’s personal values, needs and goals for quality of life.  This is one of the key domains that differentiates palliative care from other medical specialties.

Most other clinicians do not have the time for lengthy conversations and involved discussions. In-depth communication and the family meeting are hallmarks of palliative care. Watch the video below for insight from Tony Back of Vital Talk. 

CAPC Communication Curriculum: Tuning Up Your Skills

Anthony Back, MD, says the CAPC Communication Curriculum is vital to palliative care specialists as well as any clinician who wants to gain better communication skills.

Vital Talk, a nonprofit specializing in developing advanced communication skills courses directed at serious illness, has developed and implemented a series of CAPC communication courses that lead to CAPC Designation. All frontline clinicians of CAPC member institutions are eligible, and CMEs/CEUs are free.

Member organizations can learn more about communication in palliative care through our Communication courses, or through a variety of webinars, virtual office hours, topic-specific discussion forums and more. CAPC Designation is also available to all frontline clinicians. To log in to CAPC Central, click here. To become a member organization, click here.

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