Improving Team Effectiveness #4: Team Communication

April 30, 2018 at 2:00 p.m. ET

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About the event

Has your team ever experienced high turnover, seemingly unmanageable consult volumes, tensions among team members, role confusion or less than effective interdisciplinary team (IDT) performance? How did your team maintain clinical quality? How did your team work together to solve problems or issues that were causing stress? Whether due to growth, the ongoing stresses of palliative care, or diverse personalities, most teams experience these issues at one time or another. Figuring out how to onboard new team members, identify team issues, and collectively work through challenges as a team is critical, particularly when your team stress is at its peek.

CAPC's Improving Team Effectiveness is a series of webinars and tools designed for any clinician in any care setting to learn and discuss techniques for building and sustaining a stable, skilled, and effective interdisciplinary team, a fundamental element of high-quality palliative care. 

The focus of this webinar is on team communication. The Bon Secours Palliative Care team will share practical ideas for communicating effectively as an IDT across hospital, clinic, and home-based settings. This will include case examples to demonstrate how all IDT members, including physicians, advance practice nurses, social workers, chaplains, and others, can communicate effectively, particularly at times of high stress or patient volume.

•Understand factors that can lead to poor or ineffective communication for an IDT
•Identify communication skills, tools, and practices that can be implemented by a busy palliative care team
•Describe practical methods for improving communication in home, clinic, and hospital-based settings

Webinar Details:
• A PDF of the presentation will be made available prior to the webinar
• You will have the opportunity to participate in a Q&A session with the presenter
• Continuing education credits are not offered for this webinar
• Any questions? Contact Seema Setia at seema.setia@mssm.edu

Presented by

Leanne Yanni, MD
Medical Director, Palliative Medicine
Executive Medical Director of Comprehensive Care
Bon Secours Virginia

Diane Pelkey, RN
Outpatient/Home-based Nurse
Bon Secours Virginia

Amy Holtz, MA
Bon Secours Virginia

Julie S. Edwards, MRE, CCM, MSSW, LSW
Palliative Medicine Social Worker
Bon Secours Virginia

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