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Course 2 of 6
Learn practical communication skills—from active listening to managing difficult conversations—that build trust, strengthen teams, and enhance leadership impact.
What qualities make a leader successful? In this course, learners will critically explore a range of leadership frameworks to build a well-rounded understanding of the definition of leadership and the attributes of high-impact leaders. Learners will engage in structured reflection and assessment to identify their personal leadership strengths and areas for growth.
Learning outcomes for this course include:
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Course references
ACEUP Summit KeyNote Speaker Dr. Susan David on what human-centered leadership looks like.
Institute of Coaching (IOC) report on a qualitative study of the impact of pandemic-era disruptions on organizations, leaders, leadership, and leadership coaching.
A video from Harvard Business Impact Enterprise on implementing human-centered leadership.
An article from Harvard Business Review on building and enhancing trust in the workplace.
A video from Pfizer on the qualities of a great leader.
The leadership theory of Volatility, Uncertainty, Complexity and Ambiguity (VUCA).
An article from Frobes on leading in a volatile, uncertain, complex and ambiguous world.
A video from female leaders in the UK.
A video from author and researcher Dr. Brené Brownon the relationship between leadership, courage and vulnerability.
A quiz to learn about your leadership style.
A quiz to learn about your Dominant, Influential, Steady, or Conscientious (DISC) personality.
Learn about the Kotter Methodology and the 8 Steps for Leading Change.
Check back soon.
Helen Fernandez, MD, MPH. Professor of Geriatrics and Palliative Medicine, Medical Education and Internal Medicine; Gerald and May Ellen Ritter Professor, Vice Chair of Education, Brookdale Department of Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.
Donna Stevens, MHA. Consultant, Center to Advance Palliative Care.
Karen Bullock, PhD, LICSW, APHSW-C. Ahearn Endowed Professor, Boston College School of Social Work.
Brittany Chambers, MPH, MCHES. Director, Health Equity and Special Initiatives, Center to Advance Palliative Care.
Devin Gilhuly, MD, MS. Assistant Professor, Department of Medicine Division of Geriatric Medicine, and Palliative Care Service, University of Colorado School of Medicine.
JoAnne Reifsnyder, PhD, MSN, MBA, RN, FAAN. Affiliate Professor, Nursing Leadership and Management, University of Maryland School of Nursing.
Ciera Sears, MD, MBA. Clinical Educator.
Contact information: For answers to frequently asked questions about CAPC courses and CEs, read the Online Course FAQ. For all other questions, please contact support.
Course 2 of 6
Learn practical communication skills—from active listening to managing difficult conversations—that build trust, strengthen teams, and enhance leadership impact.
Course 3 of 6
Explore how emotionally intelligent leadership builds trust, psychological safety, and collaboration to create high-performing health care teams.
Course 4 of 6
Build resilience and grit as a leader, using positive intelligence to overcome challenges, foster growth, and strengthen team productivity.