What You’ll Learn

Effective leadership goes beyond managing tasks; it requires creating a structure that maximizes the collective strengths of the entire team. This course explores how leaders can design workplaces that foster efficiency and inclusivity, ensuring all team members are empowered to contribute their unique talents.

Learning outcomes for this course include:

  1. List 3 management skills needed to be a strong leader
  2. Identify 2 behaviors that hinder psychological safety on an interprofessional health care team
  3. List 3 strategies to promote trust, open communication, and inclusion on a team
  4. Illustrate the importance of boundary-spanning leadership and its impact on collaboration, innovation, and problem-solving in health care teams

What You’ll Earn

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Tools & Resources

Maximizing Team Potential Through Constructive Management and Inclusive Leadership Course References
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MEMBERS ONLY locked

Course references

Opportunity is found in 'Edge Effects'
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A video on opportunities that come about when separate environments merge.

Center for Creative Leadership
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The Center for Creative Leadership helps develop environments for people to lead well.

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Helen Fernandez, MD, MPH. Professor of Geriatrics and Palliative Medicine, Medical Education and Internal Medicine; Gerald and May Ellen Ritter Professor, Vice Chair of Education, Brookdale Department of Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.

Donna Stevens, MHA. Consultant, Center to Advance Palliative Care.

Karen Bullock, PhD, LICSW, APHSW-C. Ahearn Endowed Professor, Boston College School of Social Work.

Brittany Chambers, MPH, MCHES. Director, Health Equity and Special Initiatives, Center to Advance Palliative Care.

Devin Gilhuly, MD, MS. Assistant Professor, Department of Medicine Division of Geriatric Medicine, and Palliative Care Service, University of Colorado School of Medicine.

JoAnne Reifsnyder, PhD, MSN, MBA, RN, FAAN. Affiliate Professor, Nursing Leadership and Management, University of Maryland School of Nursing.

Ciera Sears, MD, MBA. Clinical Educator.

Contact information: For answers to frequently asked questions about CAPC courses and CEs, read the Online Course FAQ. For all other questions, please contact support.

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Who Am I as a Health Care Leader? Who Do I Want to Be?

Course 1 of 6

Explore leadership frameworks, reflect on personal strengths, and identify opportunities for growth to become a more effective, high-impact leader.

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Leading through Communication: Giving Feedback, Coaching, and Listening

Course 2 of 6

Learn practical communication skills—from active listening to managing difficult conversations—that build trust, strengthen teams, and enhance leadership impact.

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Building Trust and Team Culture in Health Care

Course 3 of 6

Explore how emotionally intelligent leadership builds trust, psychological safety, and collaboration to create high-performing health care teams.

View all courses in the unit

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