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Who Am I as a Health Care Leader? Who Do I Want to Be?
Course 1 of 6
Explore leadership frameworks, reflect on personal strengths, and identify opportunities for growth to become a more effective, high-impact leader.
Building Trust and Team Culture in Health Care
What You’ll Learn
A healthy, high-performing team culture begins with leadership. Fostering an environment where team members feel safe, valued, and supported is essential to delivering compassionate, effective care. This course explores how emotionally intelligent leadership lays the foundation for trust, psychological safety, and meaningful collaboration within health care teams. Learners will examine the role of self-awareness, empathy, and integrity in cultivating a culture where individuals feel empowered to speak up, learn from mistakes, and grow together.
Learning outcomes for this course include:
- Define emotional intelligence and describe its relationships to leadership
- Illustrate the relationship between psychological safety and team connectedness
- List 3 leadership skills that promote psychological safety on a team
What You’ll Earn
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Tools & Resources
Building Trust and Team Culture in Health Care Course References
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MEMBERS ONLY
Course references
4 Reasons Emotional Intelligence Matters in Business
Learn why Emotional Quotient (EQ) is a critical ingredient in the fabric of every company's success.
10 Pearls of Intentional Leadership
A video on the 10 pearls of intentional leadership from "Lead to Win".
Why Leadership Trust is Critical, Especially in Times of Change
An article from the Center for Creative Leadership detailing the importance of behaviors that build trust.
The Importance of Psychological Safety: Amy Edmondson
A video by Amy Edmondson of Harvard Business School on the importance of psychological safety in health and care.
Developing Emotional Intelligence
Steps you can take to develop your emotional intelligence over time.
The Lesson Brené Brown's Daughter Learned About Trust
Social scientist and author Brene Brown shares an anecdote about her third-grade daughter's struggle with a betrayal of trust.
Quiz/Assessment: How Emotionally Intelligent Are You?
A quiz to discover your emotional intelligence.
Personal Psychological Safety Survey
A tool to shed light on your experience of psychological safety in the workplace.
Accreditations and Disclosures
Check back soon.
Course Faculty
Helen Fernandez, MD, MPH. Professor of Geriatrics and Palliative Medicine, Medical Education and Internal Medicine; Gerald and May Ellen Ritter Professor, Vice Chair of Education, Brookdale Department of Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.
Donna Stevens, MHA. Consultant, Center to Advance Palliative Care.
Peer Reviewers
Karen Bullock, PhD, LICSW, APHSW-C. Ahearn Endowed Professor, Boston College School of Social Work.
Brittany Chambers, MPH, MCHES. Director, Health Equity and Special Initiatives, Center to Advance Palliative Care.
Devin Gilhuly, MD, MS. Assistant Professor, Department of Medicine Division of Geriatric Medicine, and Palliative Care Service, University of Colorado School of Medicine.
JoAnne Reifsnyder, PhD, MSN, MBA, RN, FAAN. Affiliate Professor, Nursing Leadership and Management, University of Maryland School of Nursing.
Ciera Sears, MD, MBA. Clinical Educator.
Contact information: For answers to frequently asked questions about CAPC courses and CEs, read the Online Course FAQ. For all other questions, please contact support.
New
Leading through Communication: Giving Feedback, Coaching, and Listening
Course 2 of 6
Learn practical communication skills—from active listening to managing difficult conversations—that build trust, strengthen teams, and enhance leadership impact.
New
Leading with Grit, Resilience, and Positive Intelligence in Health Care
Course 4 of 6
Build resilience and grit as a leader, using positive intelligence to overcome challenges, foster growth, and strengthen team productivity.