Optimizing Program Design: Using Data to Support Ongoing Clinical and Operational Improvements

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What You’ll Learn

Various factors—business, clinical, and operational—can impact how a program or team covers a service site. To provide high-quality, efficient patient care, leaders must understand how these factors are interrelated. Key considerations include no-show rates, referral sources, patient mix, and scheduling practices. This course uses real-world examples of business and operational data to demonstrate how leaders can optimize staffing, collaborate with team members and referring clinicians, and test different approaches to improve service delivery and demonstrate measurable impact.

Learning outcomes for this course include:

  1. Identify causes and potential solutions to 2 common clinical operations issues in palliative or geriatric care delivery
  2. Summarize 2 strategies to find potential solutions to common clinical issues
  3. List 3 components of a business proposal for growing a program
  4. Identify 4 strategies that improve your odds of securing program resources from key stakeholders

What You’ll Earn

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Tools & Resources

Case Study: Moffitt Cancer Center’s Approach to Identifying Patients with High Symptom Burden
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Use of screening to risk-stratify patients for palliative care based on need. CAPC and the Accountable Care Learning Collaborative.

Optimizing Program Design: Using Data to Support Ongoing Clinical and Operational Improvements Course References
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Course references

Course Directors

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Tom Gualtieri-Reed, MBA. Partner, Spragens & Gualtieri-Reed.

Lynn Hill Spragens, MBA. Partner, Spragens & Gualtieri-Reed.

Karen Bullock, PhD, LICSW, APHSW-C. Ahearn Endowed Professor, Boston College School of Social Work.

Brittany Chambers, MPH, MCHES. Director, Health Equity and Special Initiatives, Center to Advance Palliative Care.

Niharika Ganta, MD, MPH, FAAHPM. Chief, Palliative Care, University of Pennsylvania Health System; Associate Professor, Perelman School of Medicine.

Donna Stevens, MHA. Consultant, Center to Advance Palliative Care.

Kriota Willberg, MFA-IA, LMT.

Contact information: For answers to frequently asked questions about CAPC courses and CEs, read the Online Course FAQ. For all other questions, please contact support.

The Courses

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Leading with Purpose: Developing a Strategic Mindset and Assessing Program Needs

Course 1 of 6

Develop systems-thinking skills to assess situations, engage key stakeholders, and strategically prioritize resources for effective leadership.

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Expanding Services: Managing Resources, Piloting Changes, and Scaling Effectively

Course 2 of 6

Learn to strategically plan service expansion by conducting discovery, testing data-driven ideas, and engaging key decision-makers to secure resources.

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Navigating Change: Strategies for Stability and Adaptability

Course 3 of 6

Learn how to balance planning with flexibility to navigate unplanned changes and maintain team stability.

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