In this webinar, Corey L. Kennard, MACM, CPXP will help attendees understand and connect with the importance of a positive patient experience. Join as he explains how compassion and empathy from health care workers are required in order for this experience to take place. Attendees will discover actions they can take to address what matters most to patients and families. They will also learn how patient experience is measured and how it affects both the patient and the health system—as well as how their individual purpose and values can lead to a great experience for all.

This video is only available to CAPC members. Learn more about CAPC membership



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