Massachusetts General Hospital
Boston, MA, United States


The Mass General Palliative Care Service serves to improve the care of patients who present to the hospital with serious illness and complex care needs. The role of the Case Manager is supporting the care needs of patients and their caregivers who are being followed by the Palliative & Supportive Care Transitions Program.

The Case Manager is a member of the health care team and collaborates to enhance the delivery of patient care services along the continuum of care. The Case Manager meets patient’s needs efficiently and expeditiously by continuously improving the patient’s experience, helping to ensure the institutional standards of high-quality patient care, reducing cost and ensuring reimbursement. Through broad knowledge of clinical care and systems management, the case manager evaluates, predicts, and facilitates the trajectory of patient care. A working knowledge of palliative care and hospice care is highly desirable due to the specialized needs of the service.

In collaboration with the Palliative Care Service, Emergency Department, and other members of the health care team, this role is responsible for supporting a select population of patients with serious illness and complex care needs and facilitating their transition to the most appropriate care setting, which could be an MGH palliative care observation or inpatient acute care unit admission, skilled nursing facility, hospice, or home with services.

Reasons to Choose MGH:

MGH is the #1 hospital in New England based on U.S. News Best Hospitals for 2023-2024

Work alongside some of the brightest minds to collaborate on behalf of our patients

Lucrative benefits and generous paid time off programs

About Mass General Hospital

Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients. We are a leader in medical research and education, and we are committed to providing our employees with a rewarding and fulfilling career.

Our culture is one of collaboration, innovation, and diversity. We believe that by working together, we can achieve great things. We are also committed to providing our employees with a work-life balance that allows them to thrive both professionally and personally.

If you are looking for a challenging and rewarding career in medicine, then Mass General Hospital is the place for you. We offer a variety of career opportunities, so you can find a position that fits your interests and skills. We also offer several benefits, so you can be sure that you are well-compensated for your hard work.

RN with current license to practice in Massachusetts required
Case Manager certificate preferred
Bachelor’s degree preferred
Minimum 2 years in a Medical/Surgical setting required
Case Management and/or managed care experience preferred
Acute hospital experience preferred
Strong assessment and problem solving skills
Strong interpersonal skills
Ability to work independently with minimal supervision
Goal oriented and accountable
Demonstrated organizational skills
Demonstrated ability to work in a complex setting.
Ability to work in an interdisciplinary team-based environment.
Strong oral and written communication skills
Case Management certification preferred.
Computer experience preferred.

EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


Attn: James Breed
E-mail: [email protected]

Apply online

View all jobs

Get the latest updates in your inbox!