Prospero Health
Tulsa, OK, United States


Clinical Service Manager

Position Description:
What makes your clinical career greater with Prospero Health? You can improve the health of others and help heal the health care system. You can work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.

This resource places a critical role for the business across various operational processes, including oversight of our Patient assignments and risk stratification processes as well as work directly with our care center for patient outreach. The Clinical Services Manager (CSM) leads a team of Nurse Practitioner (NP’s), Registered Nurses (RN’s) and Social Workers who deliver cutting-edge care in our innovative clinical care model. Prospero Health serves the frail and chronically ill population in the home and community settings. This position plays a critical role in determining the successful implementation of our clinical model and provides an opportunity to demonstrate excellent management skills.

Primary Responsibilities:
• Function as the day-to-day lead for the field clinicians
• Manager is responsible for NPs and RNs and Social Workers for their assigned territories and workload management
• Manager must be able to travel with clinical team as needed for patient visits as needed
• Must attend all scheduled meetings on a weekly basis regarding patient care and other meetings as indicated.
• Must be able to function independently, good decision-making skills
• Able to develop excellent professional relationships with field team and all levels of management, good communication skills
• Comfortable with documenting in electronic medical record, and utilizing electronic data and reports
• Demonstrate the ability to use data to maintain or achieve desired results to business goals
• Demonstrates understanding of primary case management of chronic and acute conditions and holistic care
• Demonstrate ability to utilize market exception reporting and work directly with clinicians in the corrections of errors for accurate market reporting.
• Build and foster relationships within a matrix organizational structure to proactively resolve issues, drive efficiencies and champion enhanced patient care
• Proactively initiate and drive change in processes, tools and capabilities that increase operational efficiency and effectiveness while concurrently improving the provider and patient experience
• Ensure awareness of functional initiatives that will impact assigned markets and prepare assigned markets for changes in operating processes, systems, etc.
• Handle escalated issues that cannot be resolved through normal channels
• Conduct regular agenda-driven meetings with regional and local leadership to address issues, concerns, and to communicate corporate and market-specific changes
• Strategize with the senior staff regarding program expansion, business development, and clinical model evolution
• Act as a liaison between the Supportive Care teams and technology to manage system updates, coordinate enhancements and monitor production issues
• Work collaboratively with the reporting and analytics team to implement and monitor existing quality reporting metrics and audits
• Act as a resource and be available to the team for all aspects of the day to day process and intervene as necessary.
• Oversee the integrity of the clinical documentation to ensure consistency and integrity
• Impact of work is most often at the local level including the ability to be in the field visiting patients independently or with their assigned team.
• Other duties as assigned by the Clinical Director for the market or the Regional Vice President

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Required Qualifications:
• Current, unrestricted NP or RN license in the State where this position is located or ability to obtain
• Graduation from an accredited nursing school program with a bachelor’s degree
• 8+ years of experience in healthcare
• 5+ years of experience in a supervisory role within healthcare
• Strong supervisory, management and leadership skills, with knowledge of long - term care, geriatrics and chronic illness
• Strong experience working within matrixed organizations and influencing without authority
• Demonstrated success working across functions and businesses to achieve business goals
• Intermediate level of proficiency in PC based word processing including with MS Excel, Access, Word, PowerPoint and other electronic clinical programs
• Strong verbal and written communication skills, including ability to present ideas and concepts effectively to diverse audiences
• Strong business acumen including analysis and business planning experience
• Proven experience in developing and sustaining internal and external client relationships with healthcare professionals, (DONs, administrators, MDs, RNs, etc.)

Preferred Qualifications:
o Advance Practice Nursing degree with an unrestricted license (preferred)
o Certification as a GNP, ANP or FNP or ability to obtain
o DEA license or ability to obtain
• Experience with technology projects
• Experience launching new clinical programs
• Ability to create and maintain a caring culture; must possess strong analytical skills


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