When Demand Exceeds Capacity: Practical Strategies for Leading Palliative Care Teams
Overview
Palliative care teams across all settings face high demand that exceeds their capacity and available resources. In this webinar, adapted from a CAPC National Seminar 2025 workshop, presenters Heather A. Harris, MD, FAAHPM, and Sonia Malhotra, MD, MS, FAAP, will explore the leadership practices necessary to ensure the delivery of high-quality care while operating within resource constraints. Participants will learn practical approaches for managing high demand, balancing service design tradeoffs with long-term growth strategies for palliative care teams.
Webinar Resources:
- Capacity and Benchmarking Worksheet
- Strategies When Demand Exceeds Capacity
- Team Efficiency and Breakdown Root Cause Analysis Worksheet
Please note: This webinar will be followed up by a new monthly Virtual Office Hour session.
