Program Spotlight: Navigating Success and Managing Growing PainsJune 13, 2018 | By CAPC Staff
In this Program Spotlight, Teresa Harvey of Transitions LifeCare in Raleigh, NC, discusses her program’s recent success of growing from 300 to 800 consults, and the steps and growing pains that came with it. Teresa shares changes that her team made over time, including the introduction of a bundled payment model for comprehensive coverage; finding and training the right staff (and maintaining appropriate expectations to prevent burnout); and her desire to expand her program’s reach in the community setting when palliative care is needed most.
"We’re hoping for people in our community to get the care they need, at the time they need it. That’s always been our philosophy."
Listen to the podcast: