Never-Words: What Not to Say to Patients Living with Serious Illness
A recent article in Mayo Clinic Proceedings introduces the concept of “never-words”—terms clinicians should avoid when communicating with patients living with serious illness. Words like “nothing,” “stop,” or “failure” can unintentionally cause distress, erode trust, and hinder shared decision-making. The authors advocate for more thoughtful, compassionate language that supports patient dignity and clarity. This guidance aligns closely with palliative care’s emphasis on communication that fosters connection and understanding.