Helen Fernandez

Helen M. Fernandez, MD, MPH

Dr. Fernandez is a palliative care physician and geriatrician. As Vice Chair of Education, Dr. Fernandez leads the largest geriatrics and palliative training programs in the country which trains 20% of the workforce and has served as a mentor to many students, residents, fellows and faculty. She has presented on many national and international meetings including the World Gerontology Conference, Society of General Internal Medicine, ACP Annual Meeting, AAHPM, AGS, the ACP International Meeting and the International Association for Medical Education Annual Conference. In 2011, she co-created the first integrated geriatrics and palliative care fellowship which has now been disseminated to 13 other institutions. She has received several teaching awards including the Leo Tow Gold Humanism Award, The Jeffrey T. Laitman, PhD Alumni Achievement Award at Icahn School of Medicine at Mount Sinai and Jacobi Medallion Award. In 2023, Dr. Fernandez became the principal investigator for the Brookdale Foundation Grant to further advance leadership training in geriatrics and palliative medicine and transform healthcare for older adults and those living with serious and chronic illness.

Courses

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Who Am I as a Health Care Leader? Who Do I Want to Be?

Course 1 of 6

Explore leadership frameworks, reflect on personal strengths, and identify opportunities for growth to become a more effective, high-impact leader.

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Leading through Communication: Giving Feedback, Coaching, and Listening

Course 2 of 6

Learn practical communication skills—from active listening to managing difficult conversations—that build trust, strengthen teams, and enhance leadership impact.

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Building Trust and Team Culture in Health Care

Course 3 of 6

Explore how emotionally intelligent leadership builds trust, psychological safety, and collaboration to create high-performing health care teams.

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Leading with Grit, Resilience, and Positive Intelligence in Health Care

Course 4 of 6

Build resilience and grit as a leader, using positive intelligence to overcome challenges, foster growth, and strengthen team productivity.

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Maximizing Team Potential Through Constructive Management and Inclusive Leadership

Course 5 of 6

Learn how to design inclusive, efficient workplaces that empower teams to contribute their unique strengths.

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Hiring and Retaining a Strong Team

Course 6 of 6

Equip yourself with strategies to cultivate mission-driven, resilient teams and foster a work culture where staff thrive

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Overview of U.S. Health Care Payment and Policy

Course 1 of 6

Understand how Medicare, Medicaid, and private payers share responsibility for health care costs, and the financial impact on patients and families.

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Medicare and Medicare Advantage: How they Work and the Impact on Care Delivery

Course 2 of 6

Examine what Medicare does and doesn't cover, while exploring the rise of Medicare Advantage and its impact on patients and providers.

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Medicaid, Veterans Health, and Long-Term Services and Supports

Course 3 of 6

Learn how Medicaid and VA benefits support vulnerable patients and families needing palliative care, and who qualifies for these programs.

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Fee-for-Service Payment and Quality Oversight

Course 4 of 6

Explore how fee-for-service payment works, its impact on quality, and strategies to optimize both revenue and performance under this model.

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Value-Based Payment and Alternative Payment Models

Course 5 of 6

Learn how value-based payment models tie quality to cost, and explore strategies for balancing priorities when navigating both fee-for-service and value-based care.

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The Role of Profit in U.S. Health Care

Course 6 of 6

Examine the rise of for-profit health care, why investors are drawn to the field, and the impact of profit incentives on care delivery.

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Leading with Purpose: Developing a Strategic Mindset and Assessing Program Needs

Course 1 of 6

Develop systems-thinking skills to assess situations, engage key stakeholders, and strategically prioritize resources for effective leadership.

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Expanding Services: Managing Resources, Piloting Changes, and Scaling Effectively

Course 2 of 6

Learn to strategically plan service expansion by conducting discovery, testing data-driven ideas, and engaging key decision-makers to secure resources.

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Navigating Change: Strategies for Stability and Adaptability

Course 3 of 6

Learn how to balance planning with flexibility to navigate unplanned changes and maintain team stability.

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Optimizing Program Design: Using Data to Support Ongoing Clinical and Operational Improvements

Course 4 of 6

Learn to optimize staffing, collaborate across teams, and use operational data to improve service delivery and impact.

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Building Strategic Relationships: Partnering to Grow Impact and Access

Course 5 of 6

Gain strategies to expand palliative care across settings and populations through thoughtful planning, partnerships, and collaboration.

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Forward Planning: Demonstrating Positive Impact through Measurement and Evaluation

Course 6 of 6

Learn to use metrics strategically to build a compelling business case, demonstrate program value, and secure long-term support.

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