Membership Reports FAQ

Your Member Activity Report includes the following information:

• Total active users
• Total number of course takers
• Course completions and retakes
• CAPC Designations earned
• CE credit hours earned
• Resource downloads
• Virtual event attendance

You can filter/sort the report by discipline, specialty, and current level of education/training.

Course completions are listed from the time your organization became a CAPC member, which could be as far back as January 2015.

Reports are emailed on the 6th of each month to the Membership Administrator, CAPC Champion, and CAPC Training Leads. You can also access your reports at any time on your Dashboard.

In order for a monthly Member Activity Report to be generated, a total of 20 courses must be completed within the previous 365 days. It’s possible your organization has dropped below this number.

No matter how many courses have been completed over any time period, Membership Administrators, CAPC Champions, and CAPC Training Leads all have access to the All Time Member Activity Report. This report is located in the Administration section of your Dashboard.

Please contact [email protected] if you would like to change who receives the monthly Member Activity Report or who have access to the All Time Member Activity Report.

There can only be one Membership Administrator per membership (CAPC's main administrative contact) and one CAPC Champion (typically in charge of CAPC/palliative care training). However, a membership can have as many CAPC Training Leads as desired. Training Leads are involved with CAPC training and monitoring course completions .

The Membership Administrator (typically CAPC’s main administrative contact), CAPC Champion (typically in charge of CAPC/palliative care training), and CAPC Training Lead (involved with CAPC training/monitoring course completions) for each membership have access to the organization’s All Time Member Activity Report. This report is located in the Administration section of your Dashboard.

The Member Activity Report is updated in real time and is a downloadable Excel spreadsheet. Course completions are listed from the time your organization became a CAPC member, which could be as far back as January 2015.

In order for a staff member's course completion to show up on your organization's Member Activity Report, they must have completed the following steps:

1. Log in
2. Take the entire course
3. Take the post-test
4. Complete the course evaluation

Several CAPC courses are open to non-members. If someone takes one of these open-access courses without being logged in to their CAPC User Account, their completion will not show up on your organization's Member Activity Report. They will need to log in to their User Account and retake the course.

The Membership Administrator is the only person with the ability to remove individuals from an organization’s CAPC membership. Instructions for how to do this are included in the CAPC Membership How-To Guide for Membership Administrators in our Using CAPC Membership toolkit.

Support is available Monday-Friday, 9:00 am-5:00 pm ET. Email Member Services at [email protected].