Leading a palliative care or geriatrics program requires a business and strategic mindset, resource management skills, and the ability to navigate unplanned changes. Through the concept of “systems thinking”, the courses in this unit teach new and emerging leaders how to build strategic relationships with key decision-makers, use pilot projects to gather data and make a case for additional resources, and align business planning with organizational priorities.
Learners will explore strategies for adapting to unexpected challenges like turnover or financial expectations, and how to engage teams in prioritization and change management. With an emphasis on strong financial management, tracking key metrics, and demonstrating resource stewardship, this unit offers strategies to leverage others’ expertise, build leadership teams, and collaborate with administrative or financial partners to drive program success.
CAPC members can earn a Verification of Attendance certificate after completing the courses in this series.
Course 1 of 6
Develop systems-thinking skills to assess situations, engage key stakeholders, and strategically prioritize resources for effective leadership.
Course 2 of 6
Learn to strategically plan service expansion by conducting discovery, testing data-driven ideas, and engaging key decision-makers to secure resources.
Course 3 of 6
Learn how to balance planning with flexibility to navigate unplanned changes and maintain team stability.
Course 4 of 6
Learn to optimize staffing, collaborate across teams, and use operational data to improve service delivery and impact.
Course 5 of 6
Gain strategies to expand palliative care across settings and populations through thoughtful planning, partnerships, and collaboration.
Course 6 of 6
Learn to use metrics strategically to build a compelling business case, demonstrate program value, and secure long-term support.