Director of Hospice Operations
Where
Confidential
Atlanta, GA, United States
Description
The Executive Director of Hospice Operations provides executive leadership and strategic oversight for organizational growth initiatives, clinical operations, emergency preparedness, regulatory compliance, quality outcomes, and market development across hospice and/or home health service lines. This role is responsible for aligning census growth strategies with high-quality patient care outcomes while ensuring compliance with Medicare Conditions of Participation, CHAP accreditation standards, state regulations, and organizational policies.
The Executive Director serves as a key operational leader collaborating with executive leadership, clinical teams, referral partners, community stakeholders, vendors, and emergency management partners to drive sustainable growth, operational excellence, survey readiness, emergency preparedness, staff engagement, and exceptional patient and family experiences.
Strategic Growth & Business Development
1. Develop and implement strategic growth plans to increase census, market share, and referral partnerships.
2. Analyze market trends, referral patterns, and service line opportunities to support organizational expansion.
3. Build and maintain strong relationships with hospitals, physicians, skilled nursing facilities, assisted living communities, and community partners.
4. Collaborate with business development and marketing teams to establish measurable growth goals and accountability metrics.
5. Monitor admissions conversion rates, referral response times, and market performance indicators.
6. Lead initiatives to improve brand visibility, referral satisfaction, and community engagement.
Clinical Operations Oversight
7. Provide operational oversight of hospice clinical programs to ensure delivery of high-quality patient care.
8. Partner with clinical leadership to ensure compliance with Medicare, Medicaid, CHAP, and state regulatory requirements.
9. Monitor quality indicators, including CAHPS scores, hospitalization rates, infection prevention metrics, live discharges, and clinical outcomes.
10. Ensure interdisciplinary team collaboration and patient-centered care delivery.
11. Support implementation of evidence-based clinical practices and performance improvement initiatives.
12. Assist with workforce planning, staffing models, productivity management, and budget oversight.
Regulatory Compliance & Accreditation
13. Maintain continuous survey readiness and support successful CHAP, state, and Medicare survey outcomes.
14. Ensure compliance with Medicare Conditions of Participation and accreditation standards.
15. Participate in policy development, risk management, quality assurance, and performance improvement activities.
16. Monitor compliance indicators and implement corrective action plans when necessary.
17. Support audit preparation and responses related to ADRs, TPEs, UPIC reviews, payer audits, and investigations.
18. Oversee monitoring and reporting of quality, compliance, and operational performance metrics.
Emergency Preparedness, Disaster Management & Continuity of Operations
19. Serve as executive leader responsible for oversight, implementation, maintenance, and evaluation of the organization’s Emergency Preparedness Program.
20. Ensure ongoing compliance with CMS Emergency Preparedness requirements, CHAP accreditation standards, state regulations, and organizational emergency preparedness policies.
21. Oversee completion, review, and updates of the organization’s Hazard Vulnerability Analysis (HVA) at least annually and whenever significant operational changes occur.
22. Direct development, implementation, and annual review of the Emergency Preparedness Plan, Continuity of Operations Plan (COOP), and disaster recovery procedures.
23. Coordinate emergency preparedness activities with local, regional, county, state, and federal emergency management agencies as appropriate.
24. Ensure organizational readiness to maintain continuity of patient care, communication, staffing, supplies, transportation, clinical documentation, and medication availability during emergencies.
25. Oversee emergency response drills, tabletop exercises, mock surveys, after-action reviews, and corrective action planning.
26. Ensure reliable systems are maintained for emergency communication with patients, caregivers, staff, referral sources, vendors, and community partners.
27. Monitor and evaluate emergency preparedness performance metrics and implement improvements based on identified risks, emergency events, drills, and lessons learned.
28. Lead organizational coordination for natural disasters, severe weather events, public health emergencies, infectious disease outbreaks, utility failures, cyber disruptions, and other all-hazards incidents.
29. Ensure emergency preparedness policies address patient prioritization, evacuation, shelter-in-place, staffing contingencies, surge capacity planning, supply management, and continuity of operations.
30. Report emergency preparedness activities, drill outcomes, corrective actions, and program effectiveness to executive leadership, QAPI, and the Governing Body as requested or required.
Leadership & Talent Development
31. Provide mentorship, coaching, and leadership development to operational and clinical leaders.
32. Promote a culture of accountability, collaboration, professionalism, Christian service, and excellence.
33. Participate in recruitment, retention, onboarding, and succession planning initiatives.
34. Conduct performance evaluations and establish measurable performance goals.
35. Facilitate communication between executive leadership and operational teams.
Financial & Operational Management
36. Assist with budget planning and operational forecasting.
37. Monitor operational efficiency, labor management, productivity, revenue performance, and resource utilization.
38. Collaborate with finance and billing departments to support reimbursement integrity and documentation compliance.
39. Identify organizational risks and develop mitigation strategies.
40. May supervise regional clinical leaders, business development personnel, operational managers, emergency preparedness designees, and support staff.
Qualifications
• Bachelor’s degree in Nursing, Healthcare Administration, Business Administration, Emergency Management, or related field required.
• Master’s degree preferred.
• Current unrestricted Registered Nurse license preferred.
• Minimum of five (5) to seven (7) years of progressive leadership experience in hospice, home health, post-acute care, or healthcare operations.
• Demonstrated success in census growth, operational leadership, emergency preparedness oversight, and clinical program management.
• Strong knowledge of Medicare Conditions of Participation, CHAP standards, hospice regulations, and CMS Emergency Preparedness requirements.
• Experience coordinating emergency preparedness activities, disaster planning, emergency drills, and continuity of operations programs preferred.
• Strong leadership, organizational, project management, and decision-making skills.
• Excellent communication, relationship-building, coaching, and conflict-resolution abilities.
• Knowledge of healthcare reimbursement methodologies and regulatory compliance.
• Ability to analyze operational, financial, quality, and performance data.
• Proficiency with EMR systems, Microsoft Office applications, and reporting platforms.
• Must have access to a reliable vehicle, a valid driver’s license in the state of residence, and proof of automobile insurance.
Work Environment
Office, healthcare facilities, patient care settings, community environments, and occasional emergency response locations. Moderate to high stress level associated with healthcare operations, disaster response coordination, regulatory compliance, and executive leadership responsibilities.
Physical Demands
• Lift and carry objects weighing up to 25 pounds.
• Sit or stand for extended periods throughout the workday.
• Occasionally move throughout office and healthcare environments.
• Constantly operate computers and other office equipment such as copier, printer, phone, and mobile devices.
• Frequently communicate with employees, patients, families, community partners, vendors, and regulatory agencies.
• Ability to travel as required to patient care locations, community events, emergency response sites, and organizational offices.
Apply
Attn: Tracie LaFroscia
E-mail: [email protected]
Phone: (843) 822-2270