Service Line Operations Manger - Palliative Care
Where
Intermountain Health
South Jordan, UT, United States
Salary Range (Annual Salary)
$92,000 - $142,000
Description
Use the following link to apply
https://imh.wd108.myworkdayjobs.com/IntermountainCareers/job/Home-Services---Salt-Lake-City/Service-Line-Operations-Manger---Palliative-Care_R153180
Home Services - Salt Lake City
Intermountain Health Intermountain Medical Center
Intermountain Health Utah Valley Hospital
Intermountain Health St George Regional Hospital
Intermountain Health McKay-Dee Hospital
time type
Full time
posted on
Posted 3 Days Ago
time left to apply
End Date: October 27, 2025 (3 days left to apply)
job requisition id
R153180
Job Description:
This position will be covering expansion of palliative care services in the Canyons and Desert Regions. Incumbent will be overseeing operational support for staff in clinic, inpatient, home, and telehealth sites of service. The incumbent will be asked to rotate rounding between locations in Ogden, Salt Lake, Utah Valley, LDSH, Logan, St. George, and Las Vegas.
Position Details
Office space for this position is located at the South Jordan HomeCare building. Incumbent will work Monday-Friday during regular business hours.
Essential Functions
Strategic initiatives leadership: Supports development and successful execution of multi-year Service Line strategy for operational, clinical and financial metrics.
Supports markets in achieving financial metrics through evaluating and achieving key operational best practices; supports market leaders in maintaining financial literacy relative to the service line industry trends; understands and adheres to all financial policies and procedures
Provider engagement: Supports market leaders to engage providers in development and adoption of best practices, clinic design, and productivity models, that support healthy practices while maintaining engagement.
Project Management: Partners with market leadership to support key initiatives of project implementation
Patient care delivery systems: Understands clinical policies and procedures, service line patient care delivery standards and ensures patient care is delivered in accordance with these delivery systems
Supports markets in tracking key indicators of performance by obtaining data and developing standardized reports.
Supports market and practice leaders in deploying operational standards (e.g. expected productivity, shifts, panel size, etc.)
Develops & executes action plans to achieve physician, APP, and caregiver engagement within Service Line.
Skills
Program Implementation
New Program Development
Healthcare Leadership
Process Improvements
Operations Management
Project Administration
Operational Plans
Operations Coordination
Organizational Commitment
Leadership
Building Relationships
People Management
Minimum Qualifications
Proven experience in a progressive healthcare related leadership role leading teams at various sites
Experience developing and implementing service line strategies
Demonstrated strong analytical and reporting skills
Experience managing large programs and projects
Demonstrated advanced skills in word processing, spreadsheet, presentation, database management and project management tools, e.g.: MS Office Suite.
Experience leading change-management, including best practices and methodologies
Experience influencing and collaborating with other leaders without direct authority
Preferred Qualifications
Experience in Medical Group management/leadership.
Masters Degree (MBA or MHA preferred).
Experience as an Operations Officer within the healthcare industry.
Clinical experience in palliative care.
Physical Requirements:
Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
Location:
Home Services - Salt Lake City, Intermountain Health Intermountain Medical Center, Intermountain Health McKay-Dee Hospital, Intermountain Health St George Regional Hospital, Intermountain Health Utah Valley Hospital
Work City:
South Jordan
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$44.33 - $68.42
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Apply
Attn: Anna Kelley
E-mail: [email protected]
Phone: (801) 442-5796