Providing Quality Care in the Context of Productivity Pressures

Palliative care teams face the dual challenge of delivering high-quality care while meeting organizational productivity requirements, which are often not aligned with the needs of seriously ill patients and with palliative care workflows. Team composition, patient population, and service design are all variables that can confound the question of “optimal” productivity. The leader’s challenge is to demonstrate effective use of program resources while advocating for the best care for patients. This session addresses the complexities in balancing efficiency with the unique needs of highly complex patients.

Learning Outcomes

• Review national data and trends in productivity across different care settings to identify benchmarks and best practices.
• Discuss the productivity pressures faced by palliative care teams and how these pressures impact the quality of care and team dynamics.
• Identify effective strategies for organizing team workflows to enhance efficiency without compromising care quality.

If you already earned credits for this session at the 2025 CAPC Seminar, you are not eligible to earn additional credits.