What You’ll Learn

  1. Describe the common needs of people with serious illness
  2. Define the role of the care manager in supporting the seriously ill patient’s optimal care and quality of life
  3. Identify steps care managers can take to identify needs and address barriers to care for people with serious illness and their families
  4. Initiate conversations about serious illness with patients, and build an effective, trusting telephonic relationship

What You’ll Earn

CAPC members can earn the following free continuing education credits:

  • Case Management: 1.00 CE
  • Licensed Professional Counselors: 1.00 CE
  • Medicine: 0.75 CME, 0.75 ABIM MOC (Medical Knowledge Only)
  • Nursing: 1.00 CNE
  • Social Work: 1.00 CE (NYSED)
  • Social Work: 1.00 CE (NASW)

This course is only available to CAPC members. Learn More

LOGIN
1

Take the course

2

Take the post-test

3

Complete course evaluation

4

Download your certificate

Tools & Resources

Care Management for Seriously Ill Patients: Addressing Gaps in Care: Key Takeaways
MEMBERS ONLY locked

One-page guide for care managers on techniques to address the needs of patients with serious illness and their caregivers. Center to Advance Palliative Care, 2017.

Care Management for Seriously Ill Patients: Addressing Gaps in Care: Open-Ended Questions
MEMBERS ONLY locked

Specific phrases care managers can use to elicit information from patients or members about thier quality of life. Center to Advance Palliative Care, 2017.

Pain Assessment Questions
MEMBERS ONLY locked

Recommended assessment questions to typify pain and inform pain management for patients with serious illness. Center to Advance Palliative Care, 2015.

Zarit Burden Interview (ZBI-12)

Self-reported caregiver assessment.

PHQ-4 Validated Screening Tool for Anxiety and Depression

Brief (4-question) screening tool for anxiety and depression.

Revised Edmonton Symptom Assessment System (ESAS-r)

Assesses for nine symptoms experienced by patients with serious illness and quantifies their severity. Alberta Health Services.

NCCN Distress Thermometer

Assessment tool for symptom burden and impact on quality of life. National Comprehensive Cancer Network (NCCN), 2016.

CAPC Recommended Curriculum for Care Managers

Suggested CAPC courses and tools for care managers. Center to Advance Palliative Care, 2018.

Learning Pathways

Find recommended CAPC courses and tools based on your specialty, discipline, or area of interest. CAPC courses provide free continuing education credits for all staff at member organizations, and ABIM MOC points for physicians.

Applying Motivational Interviewing Techniques to Palliative Care Communication

Communication techniques to elicit patient decisions, with the goal of supporting patient autonomy. Journal of Palliative Medicine, 2011.

Ruth MacIntosh, (Ret). Continuum of Care Manager of Aetna Compassionate Care Program NCM

Tom Gualtieri-Reed, MBA. Consultant, Spragens & Associates, LLC.

Allison Silvers, MBA. Vice President, Payment and Policy, Center to Advance Palliative Care.

Amy Case, MD, FAAHPM. Associate Professor of Oncology, Chair, Department of Supportive Care.*

Melissa Bakar, MD. Assistant Professor, Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.*

Ankita Mehta, MD. Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.

*indicates ABIM Peer Reviewer

Contact information: For technical questions about online activity or continuing education credits, contact membership@capc.org or 212-201-2674.

Provided by the Icahn School of Medicine at Mount Sinai.