Plenaries, Concurrents and Workshops
CAPC Level I / II Seminar
From Concept to Critical Mass:
Building, Growing & Sustaining Today’s Palliative Care Program
November 13 - 15, 2008
Hilton DFW Lakes Executive Conference Center
Grapevine, Texas
Two flexible tracks. One powerful learning experience.
All plenaries are geared to both Level I and Level II.
November 14| 8:00 a.m.–9:00 a.m.
Module One: Palliative Care Today
Faculty: Diane E. Meier, MD, FACP
Hear from Dr. Diane Meier, Director of the Center to Advance Palliative Care, as she delivers an in-depth review of the innovation and progress of palliative care integration into American medicine.
- Identify different definitions of palliative care
- Contextualize the role of palliative care in American medicine
- Learn about national palliative care educational, research and clinical care initiatives
November 14 | 9:00 a.m.–10:30 a.m.
Module Two: Strategic Planning for Growth &
Sustainability
Faculty: Lynn Hill Spragens, MBA; David Weissman, MD, FACP
Regularly scheduled strategic planning is key to the successful growth and sustainability of a palliative care program. By attending this session you will learn a sound, tactical approach to developing a strong strategic plan.
- Identify four reasons why strategic planning is essential to program growth
- Learn how to get started in developing a strategic plan
- Develop a strategic Action Plan
November 14 | 11:00 a.m.–12:00 p.m.
Module Three: Using Comparative Data for Program Growth
Faculty: R. Sean Morrison, MD
What is quality in hospital palliative care? Review national quality benchmarks and outline steps for programs to develop a quality Action Plan.
- Learn national benchmarks of palliative care quality
- Review local and national data sources for benchmarking your program
- Develop a benchmarking Action Plan
CONCURRENT SESSIONS
Mix and match from a range of Level I, Level II and Level I / II topics.
November 14 | 1:30 p.m.–3:00 p.m.
November 15 | 1:30 p.m.–3:00 p.m.
The Business Plan (Level
I)
Faculty: J. Brian Cassel, PhD
The key to obtaining both programmatic buy-in and financial support for a hospital palliative care program is a coherent business plan. This workshop will walk you through the necessary steps for constructing a sound business plan.
- Review an actual palliative care business plan
- Calculate staffing needs and salary for a three-year business plan
- Learn five common mistakes in business plan development
November 14 | 1:30 p.m.–3:00 p.m.
November 15 | 9:30 a.m..–11:00 a.m.
Interdisciplinary Team Dynamics (Level I / II)
Faculty: David Weissman, MD, FACP
Palliative care teams are forming at a rapid pace today – but sometimes they self-destruct, due to clinical pressures and intra-team conflicts. This workshop will review team dynamics and provide solutions to help keep teams healthy and vital.
- Complete a self-assessment of team function and
dysfunction
- Identify the relationship between team dysfunction and clinical burnout
- Learn four strategies for improving team function
November 14 | 1:30 p.m.–3:00 p.m.
November 15 | 9:30 a.m.–11:00 a.m.
Pharmacy Protocols (Level
II)
Faculty: Margaret L. Campbell, PhD, RN, FAAN
Palliative care clinicians often introduce novel medications and medication delivery systems into hospital practice. This workshop will help clinicians work collaboratively with key hospital staff in making pharmaceutical practice changes.
- Identify bureaucratic obstacles to optimal medication delivery
- Learn how to modify policies to accommodate palliative care needs
- Develop an Action Plan for changing policy
November 14 | 1:30 p.m.–3:00 p.m.
Oncology–Palliative Care Collaboration (Level I / II)
Faculty: Thomas J. Smith, MD
An in-depth discussion of the challenges and opportunities facing palliative care teams working to enhance their interactions with oncologists.
- Learn motivators for and against oncology–palliative care collaboration
- Discuss methods to build a successful oncology–palliative care interface
- Outline a strategy for effective oncology–palliative care collaboration
November 14 | 1:30 p.m.–3:00 p.m.
Pediatric Program Development (Level I)
Faculty: Sarah Friebert, MD, FAAP
This session is designed to help you develop an Action Plan for jump-starting a successful pediatric palliative care program.
- Define core elements essential for successful implementation of a pediatric palliative care program
- Outline basic quality and demographic program outcome metrics
- Develop an Action Plan for program development
November 14 | 1:30 p.m.–3:00 p.m.
November 15 | 1:30 p.m.–3:00 p.m.
Increasing Referrals (Level I /
II)
Faculty: Philip H. Santa-Emma, MD, FAAHPM; Lisa Morgan, CAPC
Director of Communications
Palliative care program growth is dependent on expanding the patient referral base. This workshop will share ideas about marketing and education as vehicles for growth.
- Learn differences and similarities of a marketing vs. educational approach to increasing referrals
- Complete an analysis of likely targets for referrals
- Develop an Action Plan for increasing referrals
November 14 | 3:30 p.m.–5:00 p.m.
November 15 | 9:30 a.m.–11:00 a.m.
Planning for Growth (Level
II)
Faculty: Lynn Hill Spragens, MBA
Program growth is healthy for successful programs, but very stressful to program leaders struggling to balance staffing needs against financial realities. This session will help you develop an organized approach to program growth.
- Learn how to develop staffing ratios based on projected program growth
- Review financial considerations for program growth
- Develop an Action Plan for program growth
November 14 | 3:30 p.m.–5:00 p.m.
Measuring Customer Satisfaction (Level II)
Faculty: R. Sean Morrison, MD
What do your customers, referring physicians, patients and families really think about your services? Review the tools and methods needed to assess this critical aspect of program accountability.
- Learn how to use program demographic data to track customer satisfaction
- Review the ease of use and validity of commonly used tools for measuring customer satisfaction
- Develop an Action Plan for measuring customer satisfaction
November 14 | 3:30 p.m.–5:00 p.m.
November 15 | 1:30 p.m.–3:00 p.m.
The Complex Family Conference (Level II)
Faculty: Lyn Ceronsky, APRN, MS, BC; Sandra Muchka, RN, MS,
APNP
Family meetings led by palliative care teams are, by their very nature, complex. This workshop will assist clinicians with the cognitive and emotional aspects of more challenging cases, while also providing an organized approach to family conferences and important management tips.
- Learn five common themes underlying the complex family meeting
- Review self-reflection skills to help clinicians identify personal barriers to effective meeting leadership
- Organize your approach to leading a complex family meeting
November 14 | 3:30 p.m.–5:00 p.m.
November 15 | 9:30 a.m.–11:00 a.m.
Consult Triggers (Level I /
II)
Faculty: Timothy E. Quill, MD
Review the status of hospitals integrating a consultation via preset metric program (aka triggers) to determine whether this type of program is right for your clinical setting.
- Learn trigger systems in place at three palliative care programs
- Discuss political, staffing and financial implications of starting a trigger consult system
- Develop an Action Plan for starting a consultation trigger system
November 14 | 3:30 p.m.–5:00 p.m.
Grief & Bereavement in Pediatrics (Level I / II)
Faculty: Sarah Friebert, MD, FAAP
Review and tackle issues surrounding pediatric bereavement, especially those affecting dying children and children of dying adults.
- Outline stages of grief as experienced by children at different developmental levels
- Describe key elements of comprehensive bereavement services for children facing their own mortality, loss of a sibling or loss of another family member
- Define strategies to empower hospice and palliative care personnel to facilitate healing for grieving children and for themselves as affected caregivers
November 14 | 3:30 p.m. –5:00 p.m.
November 15 | 1:30 p.m.–3:00 p.m.
Hospice-Hospital Partnership (Level
I)
Faculty: John E. Barkley, MD, FCCP; Amber B. Jones, MEd
Gain insight into the role hospices can play in helping their hospital partners develop a palliative care program.
- Review hospital barriers to starting a palliative care program
- Identify five ways a hospice can help meet the needs of its partnering hospital
- Develop a plan for helping a hospital start a palliative care program, in unison with a hospice partner
November 15 | 9:30 a.m.–11:00 a.m.
Palliative Care Research Opportunities (Level II)
Faculty: R. Sean Morrison, MD
Established palliative care programs interested in beginning research programs will learn about start-up requirements and available national research resources.
- Learn the requirements for starting a palliative care research program
- Review funding opportunities in palliative care research
- Learn training opportunities for research methodology
November 15 | 9:30 a.m.–11:00 a.m.
November 15 | 1:30 p.m.–3:00 p.m.
APN Team Leaders (Level I /
II)
Faculty: Lyn Ceronsky, APRN, MS, BC; Margaret L. Campbell, PhD,
RN, FAAN
Advance practice nurses are often palliative care team leaders. This workshop will outline the roles and responsibilities of nurses in a clinical leadership role.
- Review APN roles and privileges
- Learn positive outcomes from APN-led models
- Develop a business plan that includes APN staffing
WORKSHOPS
Choose either the Level I or Level II track.
LEVEL I TRACK
November 13| 8:30 a.m.–9:30 a.m.
Making the Case
Faculty: Diane E. Meier, MD, FACP
Understanding the data that justify the development of a palliative care program is critical to success and sustainability. Learn how to utilize available data and current quality standards when “making the case” to your hospital leadership.
- Identify key stakeholders for developing hospital palliative care programs
- Review three data domains (fiscal, customer, clinical) that demonstrate palliative care’s positive impact
- Learn national quality standards for hospice and palliative care
- Review key marketing concepts for program start-ups
November 13| 9:30 a.m.–10:30 a.m.
Defining What Is Broken
Faculty: Lynn Hill Spragens, MBA
The first step in palliative care program development is to understand the gaps between current care and an ideal system of care for seriously ill patients. This session will help you develop an organized approach to data collection in order to demonstrate the problem, as well as the situation.
- Learn the role of data collection in demonstrating the need for palliative care
- Review three commonly used data domains (financial, length of stay, clinical)
- Learn how to partner with hospital administrators in data collection/analysis
November 13| 11:00 a.m.–12:00 p.m.
Organizational Models for Hospital Palliative
Care
Faculty: Christine S. Ritchie, MD, MSPH
Learn the most commonly utilized clinical models for palliative care in the hospital setting.
- Review three common models of palliative care service delivery: consultation, inpatient units and outpatient units
- Identify four common motives for palliative care consultations
- Learn key principles in consultation marketing and consultation etiquette
November 13| 1:30 p.m.–2:15 p.m.
Staffing the Consult Service
Faculty: Margaret L. Campbell, PhD, RN, FAAN
Selecting the right people, with the right qualifications and background, is an essential early step in palliative care program development.
- Identify the necessary staff to start a consultation service
- Review job descriptions for key staff
- Learn the workflow options for two different staffing models
November 13| 2:15 p.m.–3:00 p.m.
The Business Plan
Faculty: Lynn Hill Spragens, MBA
Once hospitals determine that a need exists for palliative care and examine the available palliative care clinical models, the next step is to pull all the information together into a business plan.
- Learn a six-step process for developing a business plan
- Calculate an estimate for consultation volume and staffing needs
- Develop an Action Plan for business plan development
November 13| 3:30 p.m.–4:30 p.m.
Hospice Partnership
Faculty: John E. Barkley, MD, FCCP
Successful hospice-hospital relationships are a key component of many palliative care programs. This session will help you think through the necessary steps for building the relationship.
- Learn two models of successful hospice-hospital partnerships, including staffing and financial considerations
- Review strategies for overcoming resistance to the partnership by the hospital and by the hospice
- Identify data that demonstrate the benefits of the continuum in establishing and sustaining the palliative care initiative
November 13| 4:30 p.m.–4:50 p.m.
CAPC Primer: Tools, Training & Technical
Assistance
Faculty: Lisa Morgan, CAPC Director of Communications; Jennifer
Raiten, PCLC Project Officer
CAPC has developed a wealth of print, on-line and specialty tools. This 20-minute session will orient you to CAPC and its many tools and resources.
- CAPC tools
- Palliative Care Leadership CentersSM
- CAPCconnectSM
- CAPC Campus Online
- And more!
LEVEL II TRACK
November 13| 8:30 a.m.–9:30 a.m.
Where Is Your Program Today? Where Do You Want It to
Be Tomorrow?
Faculty: Christine S. Ritchie, MD, MSPH
This session will enable you reflect on your program’s current strengths, weaknesses, opportunities and threats.
- Complete a SWOT analysis of your palliative care program
- Identify three areas of growth for the next 12-24 months
- Share information across program sites about common problems and solutions
November 13| 9:30 a.m.–10:30 a.m.
Moving Your Program into the ED/ICU: Part
I
Faculty: Margaret L. Campbell, PhD, RN, FAAN
Established programs are increasingly expanding their clinical services to their Emergency Departments and ICUs. This session will review different models of ED/ICU integration.
- Identify two different models for integrating palliative care into the ED
- Discuss two different models for integrating palliative care into the ICU
- Review needs and options for palliative care staffing and integration
November 13| 11:00 a.m.–11:30 a.m.
Moving Your Program into the ED/ICU: Part
II
Faculty: Margaret L. Campbell, PhD, RN, FAAN
Established programs are increasingly expanding their clinical services to their Emergency Departments and ICUs. This session will review different models of ED/ICU integration.
- Share experiences and expertise with peers
November 13| 1:30p.m.–2:30 p.m.
Outpatient Clinics
Faculty: Michael Rabow, MD
Is an outpatient clinic right for your program? Share in discussions that will address different models of outpatient palliative care service delivery along with the relevant financial and staffing issues.
- Learn two different models for outpatient palliative care clinics
- Understand outpatient palliative care billing issues
- Discuss staffing needs for outpatient clinics
November 13| 2:30p.m.–3:00 p.m.
PCLC II: Innovative Training for Established
Programs
Faculty: David Weissman, MD, FACP
Established programs face their own unique barriers to growth and sustainability. While the Palliative Care Leadership CentersSM has helped more than 600 hospitals and hospices develop hospital palliative care programs, PCLC II is a new innovative model that addresses the specific needs of active and established programs.
- What is it?
- How does it work?
- Who should attend?
November 13| 3:30p.m.– 4:30 p.m.
Improving Your Leadership Skills
Faculty: David Weissman, MD, FACP
Improving leadership skills has been a consistent request from past CAPC seminar and PCLC participants. This session will help you assess your own skills and develop a plan for leadership skill enhancement.
- Learn five characteristics of effective leaders
- Review two common paths that effective leaders use to facilitate institutional change
- Identify three self-study resources to improve your leadership skills
LEARN MORE
Questions? Emailcapcevents@mssm.edu or call (212) 201-2680.