CAPC Palliative Care Discussion Forum
General Operational Topics
We had a similar experience with volunteer calls. The training required to get them to the level to handle many of the calls was considerable and then the turn-over was larger than normal as many did not find it a satisfying use of their skills. Every death is attended by a chaplain here as well, ditto on the resource booklet. We also have a very well-organized local bereavement coalition that coordinates all the community resources. Our palliative volunteers handle printing and mailing sympathy (1-wk), 3mo., 6 mo., 9mo. and 12mo. cards, invitations to the yearly memorial (~120 attend), satisfaction surveys, and occasional research items. We call certain families that we consider higher risk for complicated bereavement (dependent relationship, traumatic, young pt. etc...) and are considering a more formal screening tool. We are also looking at better hospice hand-offs.
Hope this helps you.
Tim Ford, Palliative Chaplain
VCU Massey Cancer Center
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Re:Bereavement/customer satisfaction
