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CAPC Palliative Care Discussion Forum
Data Collection and Measurement

Next Reply: Re:Press Ganey-Patient Satisfaction
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Post Press Ganey-Patient Satisfaction
Author: KristinH
Date: Nov 14, 2011 7:20 pm
Because a substantial number of the patients we consult on do not receive a patient satisfaction survey (due to discharge to a nursing home), it is difficult to measure if patient satisfaction improves with palliative care presence. I was wondering if anyone has seen any research showing a direct or an indirect positive influence on these scores in hospitals who have an inpatient consult service.
Thanks for your help!
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+ Re:Press Ganey-Patient Satisfaction (by SharolHerr on 11/15/2011)
There is one standardized satisfaction survey specifically for palliative Care that was developed by NHPCO. Unfortunately, it is primarily being used by a small number of out patient programs. It is encouraged for programs to survey the patients that are served by Palliative Care and include in the survey a question that is common also to the hospital general survey so you can benchmark against other patients in the system. Mount Camel Health has Palliative Care Units and a survey is sent to pts/families of those who were transferred to the PC unit. We found that there is a substantially more favorable response to the common question, "Would you recommend" question that is used on both surveys. I'm not aware of any research but if I see something I'll see that it gets brought our on the forum. Sharol Herr, RN, BSN, MSEd, CHPN; Palliative Clinical Manager; Mount Carmel Health Palliative Care Leadership Center; Columbus, Ohio

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