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CAPC Palliative Care Discussion Forum
Data Collection and Measurement

In Reply To: Benchmarked Pt Sat Surveys

Post Re:Benchmarked Pt Sat Surveys
Author: mrabow [CAPC/PCLC Faculty]
Date: Feb 6, 2009 2:43 am
Hi. I don't know of any commonly-used outpatient palliative care satisfaction surveys. Most institutions use their routine evaluation across the various services. One consideration is to try to find an appropriate control group to compare with... e.g. satisfaction among non-palliative care consulted cancer patients similar to your palliative care consulted cancer patients. In the hospital, most programs find it most useful to use the hospital-wide survey, to enable direct comparisons for strategic purposes. However, if you are looking for satisfaction surveys for more academic or QI purposes, you should check out the Toolkit at
http://www.chcr.brown.edu/pcoc/Satisfac.htm
Best,
Mike Rabow, MD
Associate Director, UCSF PCLC
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