CAPC Palliative Care Discussion Forum
Data Collection and Measurement
Mount Carmel sends surveys to families of patients that were on our acute palliative care units. Our return rate is about 48%. There are a couple of challenges: making sure that you have a "good" address for the patient's surrogate or family representative and making sure that you know who that person is. Registration process on admission can make a tremendous impact on this. We work with our marketing department and they support this process. They are sent out 4-6 weeks after the patient was on the unit. I do believe that having the unit provides clarity about services provided by palliative care. With that being said, we do see comments about care before patients were on the PC unit and comments about hospice.
Sharol Herr, RN, MSEd, CHPN
Nurse Clinician/Education Coordinator
Mt. Carmel Health Palliative Care Leadership Center
Columbus, Ohio
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Re:Survey Returns