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CAPC Palliative Care Discussion Forum
Data Collection and Measurement

In Reply To: Pt Sat Surveys
Previous Message: Re:Pt Sat Surveys

Post Re:Pt Sat Surveys
Author: jbcassel [CAPC/PCLC Faculty]
Date: Oct 4, 2007 6:15 pm
I agree with Carol's response and would add that if your institution does currently use any type of patient / family satisfaction survey at this time, you should try to include key questions and same format from that survey in yours. That will give you at least the potential of comparing your PC patients' / families' satisfaction to others in the hospital. Also, open-ended questions regarding what you could have done better, will give you fodder for making future program improvements (and seeking resources necessary for implementing them). It doesn't all have to be good news to be useful news.

- Brian Cassel
VCU Massey Cancer Center
Thomas Palliative Care Program
A Palliative Care Leadership Center
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