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CAPC Palliative Care Discussion Forum
Chaplaincy in Palliative Care Settings

Next Reply: Re:Patient/Family Satisfaction surveys
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Post Patient/Family Satisfaction surveys
Author: Chapdavid
Date: Jun 26, 2008 10:40 am
Our Palliative program is looking for ways to get feedback from families upon the care received while in the hospital. What tools are others using that have been helpful? Do you mail surveys out? Telephone people?
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+ Re:Patient/Family Satisfaction surveys (by SharolHerr on 06/26/2008)
Under the tools section of the CAPC website there are several satisfaction tools listed. They are in a sub-folder called "Bereavement, Patient/Family, Physician Satisfaction" tools. One of the things Mt. Carmel has found is that when we survey hospital patients and families who have utilized PC services there is a marked higher satisfaction with PC. It is also notable that including a common question on the PC survey that is also on the survey used by the hospital that you have a common denominator to compare against. Hope this is helpful. Sharol Herr, RN, MSEd,CHPN; Nurse Clinician/Education Coordinator; Mt. Carmel Health Palliative Care Leadership Center; Columbus, Ohio.
Re:Patient/Family Satisfaction surveys (by ghandzo on 06/30/2008)
Press Ganey does allow an institution to add any questions it wants. A certain number come free, after that there is an added fee. Institutions can make up their own questions on palliative care or any other topic. The problem with that approach from the institution's point of view is that the question cannot be benchmarked because only one institution uses it. However, PG maintains a list of these questions that have been used elewhere that is very extensive and covers all sorts of topics. They will also tell you how many other institutions use this question. Since I agree that useing the same questions as the hospital would be optimal, you might request the full PG list from your PG rep and see if anything suits.

The Rev. George Handzo, BCC
Vice President
Pastoral Care Leadership & Practice
The HealthCare Chaplaincy
New York, NY

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